Client Operations Associate - Remote
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 22h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-09-28). Last seen at its source 3h ago.
We have tracked this listing since 28 Sep 2026 (3 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Remote - US
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $105k–182.2k/yr
Middle 50% of 1115 listings that do state pay — Operations · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
ashby employer's own board first seen 3d ago · last seen 3h ago
The listing
At River we are building the world’s most trusted financial institution to empower people to take ownership of their financial lives through bitcoin, the world’s only incorruptible digital asset. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use bitcoin.
When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.
River is growing quickly and has raised more than $50 million from leading investors, including Goldcrest, Kingsway, Polychain, M13, DG, and Valor. We have also released our company's financials and proof of reserves publicly, so all of our clients and employees can verify the robustness and growth of the business themselves.
What you will do
Directly interface with clients to manage questions and feedback about our products and services
Analyze and identify trends in client activity and inquiries
Identify and develop operational efficiencies to scale the business and processes
Refine the business rules, automations, and communication methods across Client Operations
Act as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience
What we look for in you
Ability and interest to work in a fast-paced fintech startup environment
High agency self starter
Collaborate and problem-solve well
Customer-facing experience preferred
Great communicator, conversationalist
Highly adaptable; able to shift focus on the fly and balance many tasks
Ability to identify trends in data and make decisions based on analyses
Excel/Google Sheets, SQL, product management experience a plus, but not required
Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems
Salary and benefits
Salary: $70,000 - Full Time
Competitive compensation and equity
Unlimited PTO
Medical, dental, and vision insurance
401k
Fully remote option
Interview Process
Screening Video Call (20 minutes)
Role specific interview block (1 hour with 2 River employees)
Prompted Assignment
Culture & Executive Interview (1 hour block with 2 River employees)