Account Operations Associate
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 3d ago
The date the source published, not the day we noticed it (2026-09-28). Last seen at its source 2h ago.
We have tracked this listing since 28 Sep 2026 (3 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Mexico
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,250–2,000/mo
Middle 50% of 21 listings that do state pay — Operations · all levels · Mexico · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 3d ago · last seen 2h ago
The listing
About Passport:
At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.
About the Role
As an Account Operations Associate, you'll be the crucial link between our brand partners, internal teams, and the solutions that drive customer satisfaction. Working under the Account Ops Manager, you'll help build this team from its inception, focusing on project management and solving complex problems that require cross-departmental collaboration. This position offers the unique opportunity to be at the forefront of shaping a role that grows alongside our company, making a direct impact on both customer experience and operational excellence.
What You'll Do
Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex problems for our customers
Serve as the first point of escalation and main point of contact once customer issues are identified, ensuring swift and effective resolution
Work as an extension of the daily operations team to deeply understand our supply chain and identify where shipment-level issues occur
Collaborate with Customer Success Managers on maintaining high NPS scores for our brands
Work closely with the Customer Support team to help triage account-level issues
What We're Looking For
You approach problems with high pattern recognition skills, able to spot trends and connections others might miss by parsing through data and pulling at threads
You thrive on taking full ownership of tasks and outcomes, seeing projects through from inception to completion
You're energized by solving new, never-before-faced problems and bringing clarity to ambiguity
You maintain a team-first mentality and find joy in partnering with others to find solutions
You're a natural collaborator who works effectively with a wide variety of brands and internal stakeholders
You stay composed under pressure and can navigate tough conversations with grace, knowing how to soothe clients when necessary
You're highly organized and comfortable working across multiple platforms and tools (experience with Zendesk, Notion, Salesforce, or similar systems is not required but a plus)
You can analyze large sets of data to tell compelling stories and identify common threads
You're excited about being a jack/jill of all trades in a role that evolves with company growth
Why join the AO team?
The Account Operations team is a highly collaborative group that values solving complex problems at their root rather than applying quick fixes. We're customer-obsessed, ensuring brands feel heard and trust us to resolve their issues thoroughly. Our team balances a supportive, fun work environment with being hard workers in the room when it matters most. If you're looking for a role where initiative and teamwork are valued and where your work directly impacts businesses shipping worldwide, we'd love to hear from you.