Technical Support Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-09-29). Last seen at its source just now.
We have tracked this listing since 29 Sep 2026 (2 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $80k–144.6k/yr
Middle 50% of 314 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 2d ago · last seen just now
The listing
About Asteris
Asteris is a leader in veterinary imaging technology. Our Keystone PACS software suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images, from radiographs to ultrasound and CT, easily and securely from anywhere. Built specifically for the veterinary industry, Keystone integrates with leading practice management systems and powers teleconsultation workflows that help veterinarians make confident medical decisions. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies.
The Role
As a Technical Support Representative, you will help veterinary practices keep their imaging workflows running smoothly. You will troubleshoot Keystone PACS installations, integrations, and connectivity issues, and deliver the fast, friendly support our clients count on, including for urgent situations where patient care depends on it.
What You'll Do
- Respond to client support requests by phone, email, and ticketing system, and resolve issues quickly
- Troubleshoot software, network, and connectivity issues affecting image storage, transfer, and viewing
- Support installations, upgrades, and integrations with imaging modalities and practice management systems
- Install, configure, and maintain client systems, and perform updates and backups to protect data integrity and security
- Manage user accounts, permissions, and access
- Document and track every issue in the ticketing system, and write clear knowledge base articles
- Train clients on Keystone features, new releases, and best practices
- Escalate complex issues to Development and follow through to resolution
- Participate in an after-hours / on-call rotation for emergency support
- Share recurring issues and client feedback to help improve the product
Requirements
What You Bring
- 2+ years of technical support, help desk, or IT experience, ideally supporting software customers
- Solid troubleshooting skills across Windows environments, networking (TCP/IP, DNS, firewalls), and remote support tools
- Clear, patient communication with non-technical users
- Strong ownership and follow-through, with a calm approach under pressure
- Experience with a ticketing system
Nice to Have
- Experience with DICOM, PACS, or medical imaging systems
- Background in veterinary or healthcare technology
- Familiarity with SQL or basic scripting
Benefits
What We Offer
- Competitive base salary
- Comprehensive benefits: medical, dental, and vision, plus basic life, AD&D, short- and long-term disability, and voluntary life coverage
- 401(k) program
- Unlimited paid time off
- Fully remote, work-from-home role
- The chance to make a real impact on a growing team in a specialized, mission-driven industry.