Patient Support Specialist (Temporary, Full Time)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1d ago
The date the source published, not the day we noticed it (2026-09-29). Last seen at its source just now.
We have tracked this listing since 29 Sep 2026 (1 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Remote - United States
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $80k–146.2k/yr
Middle 50% of 313 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
ashby employer's own board first seen 1d ago · last seen just now
The listing
Patient Support Specialist I
About Us
At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.
Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.
We’re backed by prominent VC’s, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney.
About The Role
We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, patient-centric individual to grow our patient support team. As a Patient Support Specialist, you are often the first voices of Sprinter Health. We are looking for someone that can use their voice to deliver flawless and timely support to our patients across the nation.
This is a temporary position through December 31, 2026.
Schedule: Saturday - Wednesday
A Day in the Life of a Sprinter Patient Support Specialist
Your day will begin by fielding and resolving overnight questions and support requests from our patients and partners
Throughout the day you will respond to and triage inbound patient and partner questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks
As different patient situations arise, you will escalate questions and concerns to other teams for additional support
This position will assist Field Support and Sprinters with real-time scheduling changes
This position will also support clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high quality care in the home
Additional responsibilities and/or projects as designated, encompassing enhancements to processes and the facilitation of cross-training across various departments.
Skills and Requirements
- At least 3+ years of relevant experience in patient or patient service, healthcare required
- Preferred: experience working with Zendesk
- Proficiency in using electronic health record (EHR) systems and other healthcare software
- Experience coordinating with national labs such as Quest or Labcorp. This can include but not limited to requisition review, issue investigation, result tracking)
- Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping
- Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams
- Ability to adapt to changing priorities and work effectively in a fast-paced environment.
- Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care.
About You
You will thrive at Sprinter Health if:
- Flexibility, humility, and a sense of humor are your key personality traits
- You excel at last minute problem solving and out of the box thinking
- You are highly organized and love to follow a process
- You over communicate both in writing and in words
- You know how to prioritize tasks and escalate situations when necessary
- You have experience working in an on-demand service or healthcare environment
- You thrive in a fast paced, high pressure environment
- You have a calm and understanding demeanor and the ability to empathize with patients' frustrations and needs
Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.