Senior Manager, Talent Operations
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1d ago
The date the source published, not the day we noticed it (2026-09-30). Last seen at its source 2h ago.
We have tracked this listing since 30 Sep 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
New York, NY; Silicon Valley, CA; USA Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$159k–215k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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greenhouse employer's own board first seen 1d ago · last seen 2h ago
The listing
Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
Your Impact on Our Mission
Our Talent Acquisition team finds and hires the people who help Zocdoc give power to the patient. Talent Operations is the engine behind that work - the systems, data, and processes that let recruiters spend their time on people, not on process. We're building this function from the ground up, and this role will be at the center of it.
We're looking for a Senior Manager, Talent Operations to build our talent operations function from scratch. You've done this before - you know what it takes to go from "recruiters cobbling together workarounds" to an operational backbone: clean tooling, documented process, and metrics leaders actually trust.
This is a hybrid IC/manager role. Day to day, you'll be hands-on - configuring tools, building knowledge systems, standing up dashboards. You'll also lead a team of 2 Recruiting Coordinators, with the team expected to grow as the function matures.
Your day to day is…
Tooling & Systems
- Own and optimize our recruiting tech stack (Gem, Greenhouse, BrightHire, etc), ensuring tools are configured to support how the team actually works - not fighting the tools to make process fit
- Identify gaps in the stack, evaluate and recommend new tools or integrations, and manage vendor relationships
- Build and maintain integrations between systems so data flows cleanly across the recruiting lifecycle
Knowledge Management
- Design and build a knowledge management system for the TA team - playbooks, SOPs, onboarding materials, and process documentation that scales as the team grows and evolves
- Keep documentation current as tools and processes change; make it the source of truth, not a graveyard of outdated docs
Data & Analytics
- Partner with TA Leadership and the People Analytics team to build recruiting dashboards and define the metrics that matter - pipeline health, time-to-fill, source effectiveness, quality of hire, and funnel conversion
- Ensure data integrity across systems so reporting is trustworthy and self-serve for TA leaders and business stakeholders
- Turn data into recommendations - not just reporting, but surfacing what the numbers mean and what to do about it
Process & Compliance
- Continually assess and streamline recruiting processes end-to-end to improve efficiency and candidate/hiring team experience
- Partner cross-functionally (Legal, People Systems, Total Rewards) to implement new processes and ensure compliance with internal policy and employment law
- Collaborate with TA managers and leaders to standardize processes globally
Team Leadership
- Manage and develop a team of 2 Recruiting Coordinators, with the team growing over time as the function scales
- Set the standard for how operations work gets done - rigorous, documented, and built to last beyond any one person
You’ll be successful in this role if you have…
- 6-8+ years of experience in Talent/Recruiting Operations, People Operations, or a closely related function, with a track record of building an operations function from scratch
- Deep, hands-on experience configuring and administering an ATS (Greenhouse strongly preferred) and sourcing/CRM tools (Gem or similar); BrightHire or interview intelligence tooling a plus
- Proven experience building dashboards and recruiting metrics/reporting, ideally in partnership with a data or analytics team
- Experience managing or mentoring a coordination team
- Strong project management skills - you can run multiple workstreams simultaneously and bring cross-functional stakeholders along
- Comfortable operating as both an individual contributor and a people leader; you don't need a large team to make an outsized impact
- Experience working in a fast-paced, global organization and adapting to shifting priorities
- Excellent documentation instincts - you write things down so the team doesn't relearn the same lessons twice
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data and internal equity. The base salary offered will depend on experience, skills, qualifications, and business needs. Certain positions are also eligible for variable pay and/or equity.
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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