Bookkeeper & Customer Service Support
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 5h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 17h ago
The date the source published, not the day we noticed it (2026-10-02). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
South Africa
The description agrees: it names South Africa.
What the ad says
…Location: Remote – South Africa Employment…
Pay not stated
Similar roles pay $62–150/hr
Middle 50% of 26 listings that do state pay — Finance · all levels · EMEA · USD/hour. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 5h ago · last seen 1h ago
The listing
Location: Remote – South Africa
Employment Type: Permanent, Full-Time
Working Hours: Monday to Friday, UK business hours
Role Overview
We are looking for an experienced and dependable Bookkeeper & Customer Service Support professional to manage the day-to-day finance function across two related businesses while also providing customer service support when required.
Approximately 60% of the position is focused on bookkeeping and finance administration, with the remaining 40% supporting customer service activities. The successful candidate will take ownership of reconciliations, VAT, payroll, supplier payments and management reporting, while assisting customers with orders, deliveries and returns.
This position would suit someone who is highly organised, confident working independently and comfortable taking responsibility for deadlines in a small, fast-moving team.
Requirements
Key Responsibilities
Bookkeeping & Finance – approximately 60%
- Complete bank, card and payment-platform reconciliations in Xero across multiple entities.
- Process supplier bills and sales invoices and maintain accurate purchase and sales ledgers.
- Prepare monthly supplier payment runs and payment files for approval.
- Prepare and process monthly payroll in Xero.
- Prepare and submit UK VAT returns, including requirements under Making Tax Digital (MTD).
- Produce monthly management information, including profit and loss, cash position and key costs.
- Support month-end and year-end processes.
- Liaise with external accountants when required.
- Maintain accurate and up-to-date financial records and ensure key deadlines are met.
Customer Service – approximately 40%
- Respond professionally to customer enquiries via email and telephone.
- Assist customers with orders, products, deliveries and returns.
- Follow up on delivery issues and coordinate with relevant internal teams and couriers.
- Maintain accurate customer and order information.
- Provide additional customer support during busy periods.
Essential Requirements
- 3+ years of hands-on bookkeeping experience.
- Strong practical experience using Xero, including bank feeds, reconciliations and payroll.
- Experience preparing and submitting UK VAT returns, ideally under Making Tax Digital.
- Experience preparing supplier payment runs and processing payroll to monthly deadlines.
- Strong customer service experience across telephone and email.
- Excellent written and spoken English.
- Strong attention to detail and accuracy.
- Ability to work independently, manage priorities and meet deadlines without close supervision.
Highly Desirable Experience
- Previous experience supporting UK clients or businesses.
- Knowledge of UK payroll, PAYE and RTI.
- Multi-entity bookkeeping experience.
- E-commerce, retail, manufacturing or stock-based business experience.
- Experience with Dext or similar receipt-capture software.
- Experience using Shopify.
- A recognised bookkeeping/accounting qualification such as ICB or SAIPA.
Systems & Tools
The role will primarily involve:
Xero | Google Workspace | Receipt Capture Software | Shopify