Technical Service Engineer II
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 19h ago
The date the source published, not the day we noticed it (2026-10-02). Last seen at its source 1h ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Pay
$70.4k–105.6k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 2h ago · last seen 1h ago
The listing
https://www.mimsoftware.com/
As a Technical Service Engineer (TSE) you are the first point of contact for our customers and set the tone for the rest of their experience. The TSE is responsible for supporting customer needs by responding to incoming inquiries to resolve customer technical issues or configuration requests and delivering personalized consultations.
The TSE must be organized and motivated, remain calm under pressure, and demonstrate empathy in every interaction. We are currently seeking an individual who has technical experience within a hospital setting and a passion for helping others to join our world-class support team and work alongside us to provide an effortless customer experience.
** Please note - although we will consider candidates in all time zones - our preference is to find someone located in MST and PST time zones.Job Description
What You’ll Do:
- Learn specialized industry-specific software and technical configurations and apply this knowledge to support MIM customers
- Provide excellent customer service and technical assistance to hospital IT, PACS Administrators, clinicians, and clinical staff to understand their needs and provide tailored support
- Use remote technologies to diagnose and resolve complex technical issues and guide customers in software configuration for optimal data sharing
- Perform software updates, upgrades, and system migrations
- Ensure customer satisfaction for every step of the customer’s support journey
- Act as the voice of the customer by sharing technical insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
- Collaborate with other team members and departments in developing solutions that may be outside of your area of expertise
- Facilitate technical training sessions for team members, along with cross-functional teams
- Contribute to departmental operational improvement initiatives
What You’ll Need:
- 3+ years of technical experience within a hospital setting preferred
- Computer networking, connectivity, and software troubleshooting experience
- DICOM and PACS experience a plus
- Strong written and verbal communication, organizational, and time management skills
- Ability to provide excellent customer service through actively listening and anticipating customer needs with an empathetic mindset
- Strong analytical and critical thinking skills to provide unique solutions to complex customer issues and system set ups
- Ability to work with a flexible schedule
We will not sponsor individuals for employment visas, now or in the future, for this job opening.

For U.S. based positions only, the pay range for this position is $70,400.00-$105,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No