Quality & Compliance Officer

We are seeking a Quality & Compliance Officer with apprentice experience to provide administrative support to our Quality & Compliance function. The Quality & Compliance Officer plays a key role in ensuring the accurate processing of certification activity, maintenance of quality records, effective document control, and efficient management of quality-related enquiries.

With a keen eye for detail and a highly organised approach, the role supports compliance with regulatory requirements, internal policies, and service standards through accurate record keeping, administration, and coordination activities. The Quality & Compliance Officer works closely with colleagues across the business to ensure quality and compliance processes are supported effectively and consistently.

As part of a growing and ambitious organisation, this role offers the opportunity to develop knowledge and skills within quality and compliance, with potential for future career progression and professional development

Duties

Certification & Administration

• Review Statements of Results (SoRs) for completeness and accuracy
• Process certification claims in line with company procedures
• Maintain certification records, trackers and databases
• Monitor certification turnaround times and escalate issues as required
• Support certification audits through the provision of accurate records and evidence

Mailbox Management

• Manage the Quality & Compliance mailbox
• Monitor and triage incoming enquiries
• Respond to routine quality and compliance queries
• Track actions arising from enquiries and ensure timely follow-up

Records & Document Control

• Manage version control of policies, procedures and quality documentation
• Ensure controlled documents are current, accessible and appropriately archived
• Maintain quality and audit records and supporting documentation

Compliance Administration

• Support the preparation of compliance and regulatory reports
• Assist with evidence gathering for internal and external audits
• Maintain accurate compliance records and action logs

Data & Reporting

• Maintain quality trackers, monitoring logs and action plans
• Support quality reporting and dashboard production
• Assist with data collection, validation and reporting activities
• Ensure records and management information remain accurate and up to date

General Responsibilities

• Support the wider Quality & Compliance team with administrative activities
• Liaise professionally with internal and external stakeholders
• Maintain confidentiality and handle sensitive information appropriately
• Support continuous improvement by identifying opportunities to improve administrative processes
• Other duties as required

Person Specification

Essential

• More than six months' experience working within an awarding organisation (AO), EPAO or training provider
  
• Previous experience maintaining quality and audit records
• Excellent attention to detail and high levels of accuracy
• Strong organisational and time management skills
• Experience maintaining records, trackers or databases
• Excellent written and verbal communication skills
• Proficient in Microsoft Office applications, particularly Outlook, Word and Excel
• Ability to prioritise workload and manage multiple tasks effectively
• Ability to follow processes and maintain accurate records and audit trails
• Professional, reliable and customer-focused approach
• Ability to work independently and as part of a team
• GCSE Grade C/4 or above in English and Mathematics (or equivalent) or a relevant Level 3 qualification/apprenticeship

Desirable

• Experience of certification administration
• Experience maintaining quality, compliance or regulatory records
• Experience of document control and version management
• Knowledge of Ofqual-regulated qualifications or apprenticeship environments
• Experience of working with quality performance data
• Data and technology skills (Office 365, Excel, Power BI or automation tools)

What Success Looks Like

• Statements of Results are reviewed accurately and processed promptly
• Certificates are claimed and issued within agreed service standards
• The Quality & Compliance mailbox is managed efficiently and professionally
• Quality and compliance registers are accurate, complete and maintained consistently.
• Policy review schedules and document control processes are effectively managed
• Audit and compliance records are organised, accurate and readily available
• KPI reports, trackers and action logs are maintained accurately and on time
• Internal and external stakeholders receive a responsive and professional service
• The Quality & Compliance team is supported by reliable administration, accurate records and effective coordination
• Compliance records and evidence are maintained to support regulatory requirements and business needs

Our Values  At 1st for Awarding, our values guide how we hire, support, and grow together. They show up in how we treat each other, how we work with partners, and how we make decisions.
You can find more about our values on our website.

Why Join Us? 

• Salary: £26-28k 

• Remote-first role with built-in flexibility 

• Monthly co-working days (lunch included!) 

• 25 days’ holiday + 8 bank holidays 
• 8 Wellbeing Hours per year
• Optional access to Benenden Health, giving you the opportunity to take out a paid health and wellbeing membership
• All the tech you need

To apply:
Please send your CV and a cover letter tailored to this specific role at 1st for Awarding. We’re only reviewing applications that include a personalised cover letter.