Operations Associate

Operations Associate Job Description

Position: Full-time

Location: Remote (Work from Home)

Shift: Night Shift (PST)

About Us:

Cardinal Education is a dynamic and collaborative educational consulting company dedicated to providing students and families with superior academic support and admissions expertise. 

Culture at Cardinal Education

Collaboration is key to our culture at Cardinal Education, where open communication and diverse perspectives are valued and drive success. We foster innovation and learning through a supportive environment that encourages growth. Our team is passionate about education and creating a dynamic and inclusive workplace.

Cardinal Education is seeking an Operations Associate to join our team! 

We are seeking experienced note-takers or transcriptionists with exceptional skills in capturing and analyzing information during meetings, including those with our CEO and consultants. The primary responsibility of the ideal candidate will be to be amenable to work on the weekends, so days off can be during the weekdays. This candidate will play a crucial role in meticulously documenting discussions during client meetings with the CEO, assigning tasks to various teams, ensuring follow-ups, and overseeing the implementation of action items.

Duties and Responsibilities include, but are not limited to:

• Attend and take notes during the CEO’s meetings with clients.
• Update and maintain meeting notes in students’ files. 
• Track the CEO’s calendar for scheduled meetings.
• Prepare necessary documents before meetings. 
• Communicate and follow up with other divisions on action items.
• Other tasks assigned by the management, including but not limited to
  • Ghostwriting emails
  • Updating trackers
  • daily report + accounting hours
  • Marketing writing

Schedule:

• Pacific Standard Time (45 hours/week)
  • Ideally, 9:00 AM to 6:00 PM, but it will depend on the actual work arrangement.
    • Timeframe
      • Early Morning (6AM to 3 PM)
      • Mid-day (11 AM PM to 8 PM)
      • Late-night (3 PM to 12 AM)
        
  • Two days off during weekdays (Can be a split day off depending on the actual work arrangement)

Qualifications:

• 2+ years of note-taking, transcription, or copywriting experience 
• Graduate of a 4-year course from a reputable university.
• Willing to work beyond working hours
• Ability to work on a graveyard shift
• Background in the educational field is a plus.
• Experience working for a company that offers study abroad programs is an advantage.
• Proficient typing skills with a minimum speed of 35 words per minute
• Familiarity with Google Suite
• Must have good written communication skills, including sentence construction, syntax, grammar, capitalization, and usage of punctuation marks.

Skills:

• Exceptional attention to detail with a sharp eye for accuracy.
• Outstanding comprehension skills and the capability to analyze complex instructions.
• Excellent communication skills.
• Ability to adapt to evolving business structures and thrive in a fast-paced environment.
• Proactive attitude and eagerness for continuous learning and development.

Competencies:

• Active Listening: Operations Associates need to be exceptional listeners to capture all essential information accurately.
• Time Management: Managing and prioritizing tasks efficiently, especially in a fast-paced environment, is crucial.
• Detail-Oriented: Emphasize the importance of being meticulous in recording details, as even small errors can have significant consequences.
• Confidentiality: Highlight the need to maintain the confidentiality of sensitive information discussed during meetings.
• Problem-solving: You should know how to troubleshoot in challenging situations.
• Team player and flexible