Analista de Suporte
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 12h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 68d ago
The date the source published, not the day we noticed it (2026-07-28). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Brazil
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
bamboohr employer's own board first seen 12h ago · last seen just now
The listing
Why work with us?
We are a fast-growing company that is revolutionizing the world of SaaS platform and data in Latin America!
CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the companies they rely on.
It’s our people, not technology, that makes what we do possible. It’s our people, not data, that turns information into insights. And it’s our people, not algorithms, that help our clients make better informed decisions. We are innovative, agile, and inspired by SaaS solutions and data – and we are looking for people that share those values to join our mission to build stronger businesses!
About Us
Dunsguide, by CIAL Dun & Bradstreet, is transforming how Latin American businesses discover and evaluate potential partners. As the region's leading platform for customer prospecting and supplier discovery, we help companies make smarter, data-driven decisions about their business relationships. We're growing rapidly and expanding our suite of solutions that combine deep business intelligence with modern, intuitive tools.
Sobre a posição
Atuar como Nível 1 de resolução da engenharia: receber os incidentes vindos da área de suporte, fazer a triagem, classificar prioridade e SLA, e encaminhar aos times responsáveis (Nível 2). Buscamos um perfil forte de suporte, com boa comunicação e organização, e uma base de programação suficiente para entender o problema técnico, ler logs e rotear corretamente — não é uma vaga de desenvolvimento.
Responsabilidades
- Receber, registrar e triar incidentes reportados pela área de suporte.
- Classificar prioridade e SLA de cada incidente e encaminhar ao time de Nível 2 correto.
- Acompanhar os incidentes até a resolução, garantindo o cumprimento dos SLAs.
- Comunicar-se com os times técnicos e com o suporte, mantendo o status atualizado.
- Documentar padrões e recorrências para melhoria contínua.
Requisitos obrigatórios
- Experiência em suporte técnico / service desk.
- Excelente comunicação e organização; capacidade de trabalhar com múltiplos incidentes em paralelo.
- Experiência básica de programação — suficiente para entender o problema, ler logs e mensagens de erro, e escrever consultas simples.
- Atenção a prazos e disciplina no cumprimento de SLAs.
- Inglês avançado
Diferenciais
- Espanhol (atendimento aos mercados MX · PE · AR).
- Experiência com ferramentas de gestão de incidentes / tickets (ex.: Linear).
- Noções de produtos de crédito ou dados B2B.
CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.