Merchant Support Specialist T1
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 11h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 9d ago
The date the source published, not the day we noticed it (2026-09-25). Last seen at its source 5h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Serbia
The description agrees: it names Serbia.
What the ad says
…Location: Serbia…
Pay not stated
Similar roles pay $20–23/hr
Middle 50% of 10 listings that do state pay — Customer · all levels · EMEA · USD/hour. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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bamboohr employer's own board first seen 11h ago · last seen 5h ago
The listing
CCBill is an online payment services provider used by more than 30,000 websites globally that supports the needs of both new and established businesses in the ecommerce and online space. CCBill has been offering industry-leading solutions since 1998.
The Merchant Support Specialist is responsible for handling all aspects of support for our on-line payment processing merchants. This includes but is not limited to the following: Technical support, integrating merchants and affiliates to CCBill systems, process management, account and contract maintenance, account review and soft selling additional features that will benefit our merchants.
Location: Serbia
Working schedule: Tues - Sat, 2pm-10pm CET
Key Job Requirements:
- Responsible for handling all forms of client communications via phone, chat, and email
- Perform triage and troubleshooting of all issues and requests
- Provide proper follow up on any issue resolution to the merchant
- Complete change documentation for merchant requests
- Ownership of merchant technical integrations with CCBill systems
- Experienced resource to merchants regarding company products and features
- Soft Selling CCBill products to increase revenue for our merchants
- Properly escalate issues to internal teams according to departmental policies
- Organized and up to date on all current Company systems and features
- Identify and implement solutions to improve the Merchant experience
- Offers ancillary support for any escalations via other customer support groups
- Other duties as assigned
Key Skills and Qualifications:
- High school degree or equivalent education
- Proficient with Microsoft Word, Excel and current web browsers
- Working knowledge of current internet technologies
- Demonstrated ability to research and solve problems quickly with limited resources
- Ability to interface effectively with all levels of employees and management
- Ability to multitask
- Proven ability to prioritize and complete interdepartmental tasks in a timely fashion
- High degree of professionalism
- Excellent English language verbal and written communication skills
This is an exciting opportunity to work with a highly innovative and creative team, in a great working environment.