Customer Service Agent (Permanent | Part-Time | Voice)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 11h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-09-30). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description agrees: it names Philippines.
What the ad says
…Open to candidates in the Philippines ⏱️ Full-Time | Permanent 💼 Opportunities vary depending on client needs 💻 Use Your Own Device 📅 About the Role We’re looking for customer-focused and empathetic in…
Pay not stated
Similar roles pay A$1,575–2,175/mo
Middle 50% of 8 listings that do state pay — Customer · all levels · Philippines · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Carried by 1 source
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bamboohr employer's own board first seen 11h ago · last seen just now
The listing
📍 Remote – Open to candidates in the Philippines
⏱️ Full-Time | Permanent
💼 Opportunities vary depending on client needs
💻 Use Your Own Device
📅 About the Role
We’re looking for customer-focused and empathetic individuals to join our Fitness Equipment Account as Customer Service Agents (Voice). In this role, you’ll assist customers via calls with orders, deliveries, product inquiries, and other concerns, providing a personalised and positive customer experience. This is an ideal opportunity for adaptable individuals who learn quickly, communicate effectively, and are committed to a customer service role.
💬 What You’ll Do
- Handle customer inquiries through phone professionally and efficiently.
- Assist customers with orders, delivery updates, cancellations, modifications, and general product inquiries.
- Resolve customer concerns with empathy while maintaining a positive customer experience.
- Personalise responses to each customer's situation rather than relying solely on scripted replies.
- Accurately document customer interactions and follow account procedures.
- Meet quality, productivity, and customer satisfaction expectations.
- Adapt quickly to changes in workload and business needs.
🎯 What You Bring
- Available to work 20–24 hours per week with a fixed schedule, including weekends and holidays if needed
- Excellent verbal and written English communication skills
- Quick learner with the ability to absorb new processes and product knowledge rapidly
- Strong empathy and active listening skills
- Able to personalise customer interactions naturally and build rapport
- Customer service or BPO experience is an advantage, but not required
- Customer-first mindset
- Strong problem-solving skills
- Adaptability in a fast-paced seasonal environment
- Attention to detail
- Positive attitude and reliability
- Ability to remain calm under pressure during peak seasons
🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.