Customer Service Agent (Permanent | Full-Time | Non-Voice)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 11h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-09-30). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description agrees: it names Philippines.
What the ad says
…Open to candidates in the Philippines ⏱️ Full-Time | Permanent 💼 Opportunities vary depending on client needs 💻 Use Your Own Device 📅 About the Role Join our Events Support Team and help create excepti…
Pay not stated
Similar roles pay A$1,575–2,175/mo
Middle 50% of 8 listings that do state pay — Customer · all levels · Philippines · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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bamboohr employer's own board first seen 11h ago · last seen just now
The listing
📍 Remote – Open to candidates in the Philippines
⏱️ Full-Time | Permanent
💼 Opportunities vary depending on client needs
💻 Use Your Own Device
📅 About the Role
Join our Events Support Team and help create exceptional customer experiences for concert-goers and other live event attendees. As a Customer Service Agent (Non-Voice), you will assist customers via email with timely, accurate, and personalised support for inquiries about ticket purchases, event schedules, venue information, refunds, transfers, cancellations, and other event-related concerns.
This is a permanent, full-time position ideal for individuals who are adaptable, customer-focused, and thrive in a fast-paced environment during peak event seasons.
💬 What You’ll Do
- Respond to customer inquiries via email only regarding concerts, live events, tickets, schedules, venue information, refunds, and general event-related concerns.
- Personalise every customer interaction while maintaining professionalism and empathy.
- Resolve customer concerns efficiently and accurately in accordance with established service guidelines.
- Research customer concerns and provide clear, solution-focused responses.
- Maintain detailed and accurate documentation of customer interactions.
- Meet individual and team performance goals while ensuring a high-quality customer experience.
- Adapt quickly to new processes, event updates, and changing customer needs during peak seasons.
🎯 What You Bring
- Currently not employed and not enrolled in school, with full availability to work a 40-hour weekly schedule
- Excellent written English communication skills
- Strong attention to detail and ability to write personalised responses
- Quick learner who can adapt to new tools and processes
- Empathetic, patient, and customer-focused
- Able to manage multiple inquiries while maintaining accuracy and quality
- Previous customer service or email support experience is an advantage, but not required
💼Performance Metrics (KPIs)
Success in this role will be measured through:
- Customer Satisfaction (CSAT): Deliver positive customer experiences through empathetic and effective support
- Quality: Maintain accuracy, professionalism, and compliance with communication standards
- Productivity: Meet expected email handling and response targets while maintaining service quality
🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.