Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 10h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-10-02). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $80k–146k/yr
Middle 50% of 321 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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bamboohr employer's own board first seen 10h ago · last seen 2h ago
The listing
Remote Opportunity - Canada, US
We're always looking for exceptional people. If you're passionate about what you do and want to be part of a pioneering team building purpose-built software for industrial equipment and commercial field service industry, we want to hear from you!
RUX Software is a fast-growing Microsoft Business Central ISV serving 500+ clients globally across equipment rental, construction, scaffolding, trenching/shoring, oilfield services, medical equipment, and related verticals. We're engineered to fit the industries we serve, and we hire people the same way.
Overview
Leads the design, development, testing, release, and support of complex Business Central and cross-platform mobile solutions. Serves as a technical leader by making sound design decisions, mentoring developers, resolving difficult technical problems, and improving engineering quality and delivery practices.
Responsibilities
- Customer Value Realization.
- Ensure customers achieve defined success outcomes.
- Drive product adoption and usage growth.
- Monitor health scores and risk indicators.
- Proactively identify gaps in value realization.
- Retention Management.
- Own renewal readiness and forecasting.
- Mitigate churn risks early.
- Conduct business reviews (QBRs / EBRs).
- Develop documented success plans.
- Expansion & Growth.
- Identify expansion opportunities (seats, modules, usage).
- Partner with Sales on upsell execution.
- Position additional value use cases.
Qualifications
- Relevant experience and demonstrated capability appropriate to the scope and level of the role.
- Strong communication, collaboration, judgment, and accountability for results.
- Experience in SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX customer industries is beneficial where applicable.
Equal Opportunity Employer
RUX Software is an equal opportunity employer. We welcome candidates of all backgrounds and are committed to a workplace where employees are treated with dignity and respect.