Implementation Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 233d ago
The date the source published, not the day we noticed it (2026-02-19). Last seen at its source 2h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Fully Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
No source stated where this role may be worked. This is read from the ad's own words.
What the ad says
…Remote position within the United States, with occasional travel to our San Francisco office for team events and customer sites when needed…
…Location Remote position within the United States, with occasional tr…
Pay not stated
Similar roles pay $105k–184.5k/yr
Middle 50% of 1293 listings that do state pay — Operations · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Ashby employer's own board first seen 5d ago · last seen 2h ago
- location not stated
The listing
About Canvas Medical
Canvas Medical, established in 2015, is the EMR company accelerating everyday medicine at the speed of science. Canvas helps customers optimize the clinician experience using it’s unified architecture and developer tools — enabling optimized workflows, connected patient experiences, and integrated healthcare data. Canvas works with customers across all care models and verticals, from direct-to-consumer virtual care to at-risk complex care and everything in between. For more information about Canvas Medical, visit canvasmedical.com
About the Role
As an Implementation Manager, you will be the key driver in ensuring new customers successfully adopt the Canvas platform. You will lead clients through discovery, configuration, solution design, integration set up, and training. You will act as the customer-facing quarterback to ensure clinical workflows are implemented seamlessly to ensure a successful go-live.
Key components of this role include technical fluency and clear communication. You should be comfortable discussing topics such as system design, APIs, data models, and SDK-driven extensions. You should also be equally comfortable translating those concepts into plain language for non-technical stakeholders. You’ll bridge the gap between customer teams and internal Canvas teams by understanding system design, clarifying requirements, and turning complex technical details into actionable implementation plans that help customers adopt Canvas confidently within their broader ecosystem.
This position is an excellent fit for individuals with experience in healthcare technology, project management, and SaaS implementations, who excel in fast-paced, customer-facing environments.
What You’ll Do
Lead Implementations End-to-End
Own implementation plans, timelines, scope, and stakeholder communication from kickoff through go-live.
Run discovery to understand clinical, operational, data migration, and integration needs; translate findings into an implementation plan.
Manage risks, dependencies, and change control; keep projects moving with crisp updates and clear decision-making.
Workflow & Configuration Delivery (Core Product)
Partner with client clinical and operational leaders to design and implement workflows aligned to best practices.
Serve as a subject matter expert, helping customers understand system capabilities and Canvas best practices.
Guide customers through adoption milestones and ensure usability for end users.
Plugin & Extensibility Delivery (SDK / API)
Confidently navigate API/SDK concepts to unblock workflows, examples:
Walk a developer through generating API keys
Speak to specific API resources and basic error troubleshooting
Translate workflows into SDK-backed solutions
Willingness to learn how to use AI tools to accelerate plugin development and iterate on existing plugins (e.g. Claude code)
Translate customer workflows into plugin requirements and high-level designs
Post-Go-Live Success & Continuous Improvement
Lead stabilization and transition to ongoing support/customer success team.
Identify repeatable patterns, plugin gaps, and process improvements; share insights with internal teams.
Coordinate internally with Product/Engineering/Support to resolve questions and drive outcomes.
What We’re Looking For
Implementation experience in healthcare SaaS, EHR/EMR, practice management, billing, payer connectivity, clinical operations tools, or adjacent health tech.
Strong project management fundamentals: scoping, milestones, RAID (risks/assumptions/issues/dependencies), stakeholder comms.
Ability to reconstructing solutions from fundamental elements to drive radical innovation
Individuals that approach ambiguous problems with a hypothesis-driven mindset, identify key inputs / feedback loops and tests assumptions before scaling a solution
Technical curiosity and learning agility — able to become conversant in APIs/SDKs quickly.
Experience collaborating with engineering/product on complex issues.
Comfort operating in fast-pace environment, running structured meetings, maintaining internal key stakeholders updated and driving decisions.
Experience with go-live planning and on-site/virtual launch support.
Nice to Haves
Experience training clinical staff and building enablement materials.
Familiarity with data migration concepts
Location
Remote position within the United States, with occasional travel to our San Francisco office for team events and customer sites when needed.