Client Success Associate
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 9d ago
The date the source published, not the day we noticed it (2026-10-01). Last seen at its source 1h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
India
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,325–1,575/mo
Middle 50% of 12 listings that do state pay — Customer · all levels · APAC · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Carried by 1 source
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Ashby employer's own board first seen 5d ago · last seen 1h ago
The listing
About CertifyOS
CertifyOS is building the data infrastructure that powers modern healthcare.
Today, healthcare organizations rely on fragmented and outdated provider data. This creates unnecessary administrative work, regulatory risk, and higher costs across the system. We’re solving that problem.
Our API-first platform automates provider licensing, enrollment, credentialing, and network monitoring by connecting directly to hundreds of primary data sources. We help healthcare organizations maintain accurate, compliant, and reliable provider networks at scale.
Our vision is simple: One API. One provider ID. Frictionless provider data.
We’re backed by leading investors and built by a team with deep experience in provider data systems. At CertifyOS, we value authenticity, accountability, collaboration, results, and openness to feedback. We’re building a high-ownership team focused on solving real infrastructure problems that impact millions of patients.
What You'll Do
Support Client Relationships: Help build trust and loyalty by learning clients' business objectives and supporting Client Success Managers in aligning Certify's solutions to their goals
Respond to Client Inquiries: Serve as a first point of contact for day-to-day client questions, providing timely, helpful responses and escalating complex issues as needed
Coordinate Client Projects: Assist in the execution of client initiatives by tracking tasks, timelines, and deliverables to keep projects on schedule
Support Retention Efforts: Monitor client health indicators, flag at-risk accounts to senior team members, and help implement strategies to keep clients engaged and satisfied
Build Product Knowledge: Develop a strong working knowledge of Certify's platform to help clients navigate features and answer common questions
Gather Client Feedback: Collect and organize client feedback and share insights with the Client Success, product, and development teams
Assist with Training and Resources: Help prepare and deliver training sessions, webinars, and support materials that empower clients to use Certify's solutions
Track KPIs: Help gather, maintain, and report key operational and performance metrics, and support the preparation of client-facing updates
Collaborate Cross-Functionally: Work with sales, implementation, operations, and product teams to support a seamless client journey and timely issue resolution
What You'll Need
1+ years of experience in client success, customer support, account coordination, or a related role; internship experience or a strong interest in health tech and SaaS will be considered
Strong organizational and time-management skills, with the ability to track multiple tasks and priorities in a fast-paced environment
A proactive, problem-solving mindset and willingness to learn in a dynamic, evolving setting
Ability to support multiple accounts while helping deliver a positive client experience
Comfort working with data and basic analytics tools (e.g., Excel, Google Sheets) to help track metrics and trends
Strong written and verbal communication skills, with an interest in developing client-facing and presentation abilities
A collaborative, team-first attitude and eagerness to work across cross-functional teams
Bachelor's degree in business, healthcare, or a related field, or equivalent practical experience
Benefits of Working at Certify
At Certify, we’re building with intention and taking care of the people doing the work.
Your well-being matters to us. We provide 100% coverage of health, dental, and vision insurance premiums for employees. Our US-based team benefits from unlimited PTO, with at least two weeks off each year to recharge. In India, employees are supported with health insurance, statutory leave benefits, and additional wellness (menstrual) leave for women.
We are an equal opportunity employer committed to building an inclusive environment where everyone feels valued and empowered to do their best work, and we welcome applicants from all backgrounds and experiences.
If you require reasonable accommodations during the application process, please contact recruiting@certifyos.com.
We are also committed to pay transparency and foster an open culture where compensation conversations are encouraged and respected.