Executive Client Services & Founding Operations Lead
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 66d ago
The date the source published, not the day we noticed it (2026-08-05). Last seen at its source 1h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $133.0k–195.4k/yr
Middle 50% of 96 listings that do state pay — Operations · Lead · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 5d ago · last seen 1h ago
The listing
About Cloaked
Cloaked is a consumer privacy and identity platform on a mission to give people back control of their personal data. We let anyone generate unlimited identities - masked emails, phone numbers, and payment cards - scrub their information off data-broker sites, and shield themselves from spam, scams, and breaches, all from one app. Backed by a $375M Series B, we've protected 10M+ identities and removed 1B+ records from the data brokers who profit off personal information. Now we're building the AI-native future of privacy: autonomous agents that monitor, manage, and defend your digital footprint for you.
About the role
You'll be the named security concierge for Cloaked's most sensitive clients — high-net-worth individuals, family offices, and top enterprise executives who've chosen white-glove protection over self-serve. After a client signs, you own their entire journey: guiding them through onboarding and every step of getting fully protected, and staying with them as their trusted point of contact for the life of the relationship.
This is equal parts technical operator and trusted advisor. You'll do real hands-on security work — and you'll do it for principals who expect discretion, calm, and an expert who makes the complex feel handled without ever making them the operator. You are their single point of contact and, functionally, their personal security team.
What you'll do
Own the client relationship end-to-end
• Serve as the named, dedicated concierge from contract signature onward
• Guide each client through their full onboarding journey and get them confidently up and running
• Lead household and family onboarding
• Coordinate the range of services included in the client's engagement, on their timeline
Keep clients protected over time
• Run the ongoing relationship: regular check-ins and milestone reviews that keep clients protected as their needs evolve
• Be the reachable point of contact during covered hours, with a clean handoff to the broader team otherwise
• Handle on-demand requests and escalations with a calm, ordered response
Translate and protect
• Explain what's happening and why, enough to build the client's confidence — never a black box
• Partner with Engineering to diagnose and resolve issues, and translate technical reality into language a non-technical principal trusts
• Maintain absolute discretion with the most sensitive personal information you'll ever handle
Help build the motion
• Help define the concierge playbook, SOPs, and handoffs as we scale from our first clients
• Surface recurring client needs to shape product, tooling, and how we serve
• Contribute to how we scope and staff engagements as we learn what each really takes
Who you are
• Discretion is core to who you are — you protect what you know, always
• Integrity matters to you
• Appearance and image matter to you
• You believe trust is a sentiment built over time
• You're comfortable building strong relationships virtually
• You're unfazed by prominence — political, cultural, or high-profile clients you may already recognize don't intimidate you or change how you show up. You treat every principal with the same calm, level professionalism
What skills and experience will help you
• Experience in a high-touch client-facing role — customer success, solutions engineering, executive/personal protection, concierge, or technical support — ideally serving individuals or small high-stakes accounts, not just large orgs
• Strong hands-on technical troubleshooting and comfort with security tooling, devices, and systems
• Exceptional communication and emotional intelligence — you can sit across from a principal or their chief of staff and make them feel safe
• Discretion and judgment handling extremely sensitive personal information
• Comfort operating in ambiguity and building new processes from scratch
Nice to have
• Background in privacy, identity, personal/executive security, or protection
• Early-stage or "first hire" experience — you'll help define this role as much as fill it
• Experience serving HNW individuals, family offices, or C-suite executives