Collections Agent (Non-US)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 8d ago
The date the source published, not the day we noticed it (2026-10-02). Last seen at its source 3h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
No source stated where this role may be worked. This is read from the ad's own words.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Ashby employer's own board first seen 5d ago · last seen 3h ago
- location not stated
The listing
About the Role
Better Health is looking for a Collections Agent to join our Revenue Cycle team. This role is responsible for contacting members regarding outstanding balances, inactive accounts, and equipment that has not been returned.
The ideal candidate is comfortable speaking with members by phone, handling payment conversations professionally, documenting every interaction accurately, and following established collection and return processes.
This position requires a strong attention to detail, persistence, and the ability to balance member service with revenue recovery.
Key ResponsibilitiesCollections & Account Resolution
Contact members with 61+ day outstanding balances to resolve past-due accounts.
Work assigned accounts and follow the established collections workflow.
Contact members with inactive VR accounts, including members who have been inactive for 90+ days.
Follow up on Never Started / Need Return accounts and determine the appropriate next step.
Collect outstanding balances and process payments according to company procedures.
Explain balances, payment expectations, and available resolution options clearly and professionally.
Escalate accounts when additional review or assistance is required.
Equipment Returns
Contact members regarding equipment that needs to be returned.
Explain return requirements and assist members through the return process.
Coordinate return-label requests when needed.
Follow up on equipment that has not been returned.
Apply the appropriate non-return charge when required under company policy.
Documentation & Account Management
Accurately document every member interaction in the appropriate system.
Record call outcomes, payment information, return status, and next steps.
Maintain accurate account notes so other team members can easily understand the status of an account.
Update account statuses and tracking information as required.
Follow up on accounts according to assigned timelines.
Member Communication
Make outbound calls to members regarding balances, payments, inactive services, and equipment returns.
Handle difficult or sensitive conversations professionally and empathetically.
Answer member questions and explain next steps clearly.
Maintain a professional and helpful tone while working toward resolution.
Previous experience in collections, customer service, healthcare, billing, or a similar role preferred.
Comfortable making a high volume of outbound calls.
Strong verbal and written communication skills.
Excellent attention to detail and documentation skills.
Comfortable discussing balances and requesting payment from members.
Able to handle difficult conversations professionally.
Strong follow-through and ability to manage multiple systems