Customer Experience Specialist (Contractor Role)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 16d ago
The date the source published, not the day we noticed it (2026-09-24). Last seen at its source 2h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Brazil, Europe, EMEA, Costa Rica
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 15 listings that do state pay — Customer · all levels · Brazil · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Ashby employer's own board first seen 5d ago · last seen 2h ago
The listing
About the Role
As a Customer Experience Specialist in our Academy division, you are the guardian of student success for our premium programs. This dynamic role sits at the intersection of community management, customer success, and project management. You are not just resolving inquiries; you are guiding learners through a transformative journey.
You will act as the primary touchpoint for our students, supporting them from onboarding to graduation. This involves guiding customers on live calls—moderating chat and providing on-camera live Q&A support—and ensuring they remain engaged and successful in their learning goals. Additionally, you will become a Subject Matter Expert (SME) in one of our core content pillars, meaning a genuine passion for personal development is a must. You will provide white-glove support while owning the feedback loop that drives the evolution of our products.
Responsibilities
Community Management & Support:
High-Touch Engagement: Provide premium support both asynchronously (via email/community platforms) and synchronously (during live sessions) to ensure your cohort receives a world-class experience.
Live Event Moderation: Act as a key figure during live sessions, managing the chat, facilitating on-camera Q&A, and ensuring a safe, energetic environment for learners.
SME Leadership: Leverage your deep knowledge of the specific program content to answer complex learner questions and foster meaningful discussions within the community.
Customer Success & Voice of the Customer (VoC):
Blocker Removal: Proactively identify and address learning blockers. Flag potential curriculum or platform issues to curriculum owners and internal leadership to ensure they are resolved before they impact retention.
Success Advocacy: Monitor student progress and intervene when learners fall behind, ensuring they have the resources and encouragement needed to succeed in their goals.
Feedback Loops: aggregate student sentiment and survey data to provide actionable insights to product teams, ensuring the "Voice of the Customer" shapes future iterations of the program.
Program Administration:
Operational Execution: Ensure the program is delivered without a hitch. Manage the logistical side of the cohort, ensuring all actions—from calendar invites to resource uploads—are completed in a timely manner.
Resource Management: Verify that all learning materials are accessible and that students have clear guidance on how to navigate the platform.
Process & Technical Improvement:
Operational Excellence: Identify opportunities for workflow improvements and automations. Work with internal stakeholders to drive operational excellence in both our internal processes and the customer-facing platform.
System Optimization: Collaborate with tech teams to implement tools that solve recurring student issues, reducing friction and manual administrative work.
Technical Competencies
Data Literacy: Ability to interpret survey data and NPS scores to create clear, written reports for leadership (Google Sheets/Excel proficiency).
Project Management Tools: Comfortable using ticketing and task management systems (e.g., Jira, Asana) to track deliverables and program timelines.
Virtual Event Platforms: Proficiency in Zoom (webinar settings, breakout rooms, moderation controls) and familiarity with community platforms (e.g., Circle, Facebook Groups).
Support Platforms: Experience with helpdesk software (Zendesk, Intercom) is a strong plus.
Soft Competencies
Attention to Detail: A meticulous eye for spotting errors in processes, scheduling, or inconsistencies in quality standards.
Empathy & Coaching: The ability to work with customers and peers in a way that is supportive, constructive, and encourages growth.
Problem Solving: A relentless drive to fix the "root cause" rather than applying quick fixes.
Communication: Exceptional skill in translating complex problems into understandable and actionable advice for students and stakeholders.
Adaptability: Comfortable working in a fast-paced environment where priorities may shift based on real-time data.
Experience
Bachelor's degree in a related field (preferred).
2+ years of experience in Community Management, Customer Success, or EdTech support.
Proven experience moderating live virtual events or webinars (comfortable on camera).
A strong personal interest in personal growth and development (familiarity with Mindvalley content is a distinct advantage).
Experience working with premium or high-ticket customers is highly desirable.
Mindvalley is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender identity or expression, national origin, age, disability, marital status, sexual orientation, or any other legally protected status. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.
About the Role
As a Customer Experience Specialist in our Academy division, you are the guardian of student success for our premium programs. This dynamic role sits at the intersection of community management, customer success, and project management. You are not just resolving inquiries; you are guiding learners through a transformative journey.
You will act as the primary touchpoint for our students, supporting them from onboarding to graduation. This involves guiding customers on live calls—moderating chat and providing on-camera live Q&A support—and ensuring they remain engaged and successful in their learning goals. Additionally, you will become a Subject Matter Expert (SME) in one of our core content pillars, meaning a genuine passion for personal development is a must. You will provide white-glove support while owning the feedback loop that drives the evolution of our products.
Responsibilities
Community Management & Support:
High-Touch Engagement: Provide premium support both asynchronously (via email/community platforms) and synchronously (during live sessions) to ensure your cohort receives a world-class experience.
Live Event Moderation: Act as a key figure during live sessions, managing the chat, facilitating on-camera Q&A, and ensuring a safe, energetic environment for learners.
SME Leadership: Leverage your deep knowledge of the specific program content to answer complex learner questions and foster meaningful discussions within the community.
Customer Success & Voice of the Customer (VoC):
Blocker Removal: Proactively identify and address learning blockers. Flag potential curriculum or platform issues to curriculum owners and internal leadership to ensure they are resolved before they impact retention.
Success Advocacy: Monitor student progress and intervene when learners fall behind, ensuring they have the resources and encouragement needed to succeed in their goals.
Feedback Loops: Aggregate student sentiment and survey data to provide actionable insights to product teams, ensuring the "Voice of the Customer" shapes future iterations of the program.
Program Administration:
Operational Execution: Ensure the program is delivered without a hitch. Manage the logistical side of the cohort, ensuring all actions—from calendar invites to resource uploads—are completed in a timely manner.
Resource Management: Verify that all learning materials are accessible and that students have clear guidance on how to navigate the platform.
Process & Technical Improvement:
Operational Excellence: Identify opportunities for workflow improvements and automations. Work with internal stakeholders to drive operational excellence in both our internal processes and the customer-facing platform.
System Optimization: Collaborate with tech teams to implement tools that solve recurring student issues, reducing friction and manual administrative work.
Technical Competencies
Data Literacy: Ability to interpret survey data and NPS scores to create clear, written reports for leadership (Google Sheets/Excel proficiency).
Project Management Tools: Comfortable using ticketing and task management systems (e.g., Jira, Asana) to track deliverables and program timelines.
Virtual Event Platforms: Proficiency in Zoom (webinar settings, breakout rooms, moderation controls) and familiarity with community platforms (e.g., Circle, Facebook Groups).
Support Platforms: Experience with helpdesk software (Zendesk, Intercom) is a strong plus.
Soft Competencies
Attention to Detail: A meticulous eye for spotting errors in processes, scheduling, or inconsistencies in quality standards.
Empathy & Coaching: The ability to work with customers and peers in a way that is supportive, constructive, and encourages growth.
Problem Solving: A relentless drive to fix the "root cause" rather than applying quick fixes.
Communication: Exceptional skill in translating complex problems into understandable and actionable advice for students and stakeholders.
Adaptability: Comfortable working in a fast-paced environment where priorities may shift based on real-time data.
Experience
Bachelor's degree in a related field (preferred).
2+ years of experience in Community Management, Customer Success, or EdTech support.
Proven experience moderating live virtual events or webinars (comfortable on camera).
A strong personal interest in personal growth and development (familiarity with Mindvalley content is a distinct advantage).
Experience working with premium or high-ticket customers is highly desirable.
Mindvalley is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender identity or expression, national origin, age, disability, marital status, sexual orientation, or any other legally protected status. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.