Platform Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 40d ago
The date the source published, not the day we noticed it (2026-08-31). Last seen at its source 2h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $82.5k–150k/yr
Middle 50% of 393 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 5d ago · last seen 2h ago
The listing
Who is Rainforest?
Rainforest is an early stage payments-as-a-service startup that has developed a solution that makes monetizing payments for vertically focused software platforms fair and simple.
We focus on small-to-mid sized platforms that want to add value to their small business customers through embedded payments — and want to do so without adding operational or regulatory burdens or costs.
Led by a successful repeat fintech founder with deep knowledge of the industry, and with venture backing from a Top 10 VC firm, Rainforest is well positioned to make an impact in the payments-as-a-service space, and we're looking for new team members who want to be a part of this journey!
The Role:
As a Platform Success Manager, you will be responsible for ensuring that our clients' integration process is smooth and successful, but more importantly, you will help them optimize margins and revenue, guide them with expert go-to-market advice to increase adoption, and facilitate portfolio migrations.
As part of our Platform Experience organization, you'll join a tight-knit, collaborative team where no two days look alike. You'll be able to make a difference quickly, come up with new solutions, and build the kind of client relationships where you become the person they trust inside their org.
What Will You Do:
Guide and manage platform clients throughout the integration process, from the initial setup, to testing and deployment, and through go-live
Provide guidance and support to platform clients on best practices for payment processing, optimization of margins and revenue, and maximizing adoption rates
Partner with our client platforms to understand their business goals and objectives, develop strategies to achieve them, and serve as a key trusted advisor and advocate for enabling their payments growth and success
Analyze client data to identify trends and opportunities for improvement
Provide expert advice to platform clients on go-to-market strategies, including product positioning, pricing, and messaging
Work collaboratively with cross-functional teams – including sales, product, and engineering – to ensure continued success
Monitor and report on key metrics related to client platform satisfaction, retention, and revenue growth
Who You Are:
5+ years of experience in customer success, account management, or a related field, preferably in the embedded payments industry
Strong understanding of Payment Facilitator models (or PayFac-as-a-service) for vertically-focused software platforms
Deep knowledge of credit card processing and ACH processing, as well as interchange and interchange drivers
Proven track record of helping to grow embedded payments
High customer EQ and a desire to build strong relationships internally and externally
Ability to work independently and manage multiple projects simultaneously
Data-focused, with the ability to think creatively to overcome challenges
Excellent verbal and written communication skills
We offer a comprehensive health benefits package, unlimited paid time off, paid parental leave, a fun and flexible working environment, and continuously invest in our people and our culture.
If you require any accommodations throughout the pre-employment process, please contact our HR team at hr@rainforestpay.com