Customer Success Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 5d ago
The date the source published, not the day we noticed it (2026-10-05). Last seen at its source 2h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $130k–182.5k/yr
Middle 50% of 45 listings that do state pay — Engineering · all levels · APAC · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 5d ago · last seen 2h ago
The listing
Specright is the first purpose-built, patented platform for Specification Management. Whether it's packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and take action across their supply chain to reduce costs, increase profitability, and drive sustainability. Specright serves customers across industries, including packaging, food and beverage, consumer packaged goods, pharmaceutical, retail, industrials, and more.
The Customer Success Engineer (CSE) serves as the technical partner to customers post-sale, ensuring successful onboarding, adoption, and long-term value realization. This role bridges Customer Success, Professional Services, Product, and Engineering, with a strong focus on Salesforce-based integrations, data models, and workflow optimization. The ideal candidate combines technical expertise with customer-facing communication and is passionate about driving measurable business outcomes. This role is critical in ensuring customers not only adopt the product but fully operationalize it within their Salesforce ecosystem. The Customer Success Engineer is a trusted technical advisor who directly impacts customer retention, expansion, and long-term success.
Key Responsibilities
Customer Enablement & Adoption
Partner with Customer Success Managers (CSMs) to support onboarding, implementations, and ongoing technical success
Translate customer business requirements into scalable technical solutions within Salesforce and related systems
Guide customers on best practices for configuration, automation, and system design to maximize product value
Support customer health initiatives by identifying technical risks and proactively driving resolution
Salesforce & Technical Ownership
Configure and optimize Salesforce objects, fields, flows, validations, and automations
Design and support integrations between Salesforce and third-party systems (APIs, middleware, data sync)
Troubleshoot complex technical issues related to data integrity, performance, and system behavior
Maintain technical documentation including solution designs, configurations, and integration diagrams
Cross-Functional Collaboration
Act as a technical liaison between customers and internal Product, Engineering, and Support teams
Provide feedback to Product on customer use cases, technical gaps, and enhancement opportunities
Support pre-renewal and expansion efforts by validating technical feasibility and scalability
Value & Outcomes
Help customers achieve defined success metrics and ROI through technical enablement
Participate in Executive Business Reviews (EBRs) by contributing technical insights and roadmap alignment
Identify opportunities for automation, optimization, and technical expansion
Qualifications
Prior SaaS, Consumer Goods, Food & Beverage, Packaging or Supply Chain industry experience required
Minimum 2-3 years in a relevant Customer Engineering Support, Implementation or Success role
Salesforce.com knowledge required (Active Administrator credential required; Advanced Admin, Platform App Builder, or Developer preferred)
Be an active learner
Ability to manage multiple customers' task prioritization (i.e. holistic approach)
The desire to dive head first into an early-stage technology environment
Excellent communication, interpersonal, email and organizational skills
Attention to detail
Highly Accountable
Time management with respect to managing multiple projects at once
Fast learner, team player, can-do attitude, highly organized, execution-oriented, problem solver
Positive and Inquisitive Attitude
Ability to provide technical solutions for medium to high complexity projects
Thrives on tackling challenges
We are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced culture. We are a 100% remote company and promote an open and relatively flat organization with an emphasis on collaboration, sharing ideas, and information. It's more important to innovate than to worry about making mistakes.
Specright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.