Care Expert - Customer Training (m/f/d)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 25d ago
The date the source published, not the day we noticed it (2026-09-15). Last seen at its source 3h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Berlin, Frankfurt, Munich, Hamburg
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $20–26/hr
Middle 50% of 12 listings that do state pay — Customer · all levels · EMEA · USD/hour. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 5d ago · last seen 3h ago
The listing
At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.
Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!
💡 Your Mission
As a Care Expert, you are the trusted care advisor for voize's most important care group customers. Together with their Customer Success Manager, you make sure voize really changes how care teams work - not just that it goes live. You speak with QM-Leitungen and Pflegedienstleitungen as a peer, because you have done their job. Your success shows in adoption and in the time teams get back.
🚀 Your Daily Business
Support 6-10 strategic care group accounts as their care expert, side by side with their Customer Success Manager
Look at QM processes, documentation routines and the EHR setup (e.g. Vivendi) before go-live, so mismatches surface early instead of during rollout
Talk with QM-Leitungen and Pflegedienstleitungen as a peer about process design, how documentation is structured, and change management - in their language, not ours
Review adoption with customer leadership after go-live and share clear, practical recommendations on voize settings and on care workflows
Bring what you see across accounts back to our Product team, and name clearly what is a process topic, an EHR setup topic, or a real product need
🤝 Your Skillset
You have worked as Pflegedienstleitung, QM-Beauftragte/r or in a similar senior care quality or operations role - at the level of the people you will advise
You know QM processes, care documentation standards and EHR systems (ideally Vivendi/Snap) in stationärer Altenpflege
You speak fluent German and can meet a careful Pflegedienstleitung, a cautious Geschäftsführung and a busy IT admin on the same day, each in their own way
You think in a structured way and can tell whether something is a process topic, a system setup topic, or a change management topic - and what helps in each case
You enjoy close collaboration: with CSMs, with Product, and on building the Care Expert playbook together
🌱 Growing together - what you can expect at voize
We are a fast-growing startup, that means you will tackle new topics, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care
We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany
Become a co-creator of our success with stock options
Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
You decide when you work best; that means flexible working hours and a good hybrid set-up.
✨ Ready to talk? Apply now! 🚀
We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!