Patient Services Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 10d ago
The date the source published, not the day we noticed it (2026-09-30). Last seen at its source 3h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Argentina (Remote), Mexico (Remote), Brazil (Remote), Colombia (Remote), Uruguay (Remote)
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Argentina, Mexico, Brazil, Colombia, Uruguay
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $102.8k–130k/yr
Middle 50% of 1124 listings that do state pay — Healthcare · all levels · Americas · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 5d ago · last seen 3h ago
The listing
About Willow:
Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives.
About the role:
We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools.
Responsibilities:
Serve as a facilitator between the patient and the company, ensuring a seamless experience.
Answering questions about the company, offering accurate information about our products and services
Delivering information about the product.
Ensuring patient satisfaction and maintaining professional patient support.
Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.
Keep records of patient interactions, process patient accounts, and file documents.
Take the extra mile to engage with patients.
Stay updated with products, policies, and services to provide informed support.
Requirements:
1-3+ years of experience in customer support, patient support, or a related service-driven role
Experience supporting customers or patients via written channels such as chat, email, or ticketing systems
Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required
Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments
Nice to have:
Experience working in telemedicine or related medical contexts.
Experience supporting customers through the Intercom platform.
What’s in it for you?
As full-time member of our team, you’ll enjoy:
Flexible hours
Work wherever you choose
Fun and casual work environment
Employee engagement activities and virtual gatherings
We are a diverse, global team! 🌍