Learner Service Specialist, Part-time Contract
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 25d ago
The date the source published, not the day we noticed it (2026-09-15). Last seen at its source 2h ago.
We have tracked this listing since 5 Oct 2026 (6 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$22/hr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Ashby employer's own board first seen 6d ago · last seen 2h ago
The listing
About Ziplines
Ziplines Education is a category-leading education company that partners with universities to deliver industry-focused certificate courses that prepare professionals for today’s digital-first workforce. Each year, we have the opportunity to help thousands of career advancers build the knowledge, skills, and credentials they need to move their careers forward. 92% of learners would recommend our programs, and our net promoter score is consistently in the excellent range. Together, we empower adult learners to confidently pursue the career they’ve always wanted.
The Role
At Ziplines Education, our learners are at the heart of everything we do. As a Learner Service Specialist, you’ll own the learner service queue during our morning shift, responding to overnight and incoming requests related to course access, progress tracking, certificates, course navigation, and other day-to-day needs.
You’ll resolve straightforward requests quickly, accurately, and warmly while using sound judgment to recognize when a learner needs additional support or when a request falls outside the standard playbook. When escalation is needed, you’ll provide clear context and help ensure the transition feels seamless to the learner.
This is an ongoing, part-time contract role of approximately 15–20 hours per week, Monday through Friday, during a consistent morning shift.
What You’ll Do
Learner Service
Own the learner service queue during the morning shift, responding to overnight and incoming learner requests.
Resolve common, policy-clear requests related to course access, progress tracking, certificates, course navigation, and other learner needs.
Provide responses that are accurate, timely, warm, and personal so learners know a real person is looking out for them.
Follow established service policies and workflows consistently while recognizing when a situation requires additional judgment or support.
Escalation and Judgment
Recognize signals that a request needs more than the standard playbook, including policy exceptions, requests outside normal parameters, or learners who appear frustrated, anxious, or at risk of disengaging.
Escalate requests thoughtfully and with sufficient context so learners do not have to repeat themselves or feel like they are starting over.
Partner closely with team members responsible for exceptions and escalations to support a seamless learner experience.
Documentation and Continuous Improvement
Maintain clear, accurate records in Zendesk so context carries cleanly between shifts, team members, and escalations.
Identify recurring questions, emerging learner needs, or common points of confusion and surface them to the team.
Flag gaps or unclear guidance in existing service processes to help us continually improve the learner experience.
About You
You’re an empathetic, dependable service professional who enjoys solving problems and helping people feel supported. You communicate clearly, pay close attention to detail, and exercise sound judgment. You’re comfortable working independently while staying closely connected to a collaborative team.
2+ years of experience in a customer- or learner-facing role preferred, including directly handling questions, concerns, or service issues.
Strong written and verbal communication skills, with the ability to explain information and solutions clearly and empathetically.
Demonstrated commitment to providing a high-quality, personalized service experience.
Strong attention to detail and the ability to apply policies and processes consistently.
Good judgment, including knowing when to resolve a request independently and when to escalate or seek additional support.
Comfortable working autonomously in a remote-first environment.
Reliable availability during the designated morning shift, Monday through Friday.
Based in the Central or Eastern time zone.
Preferred Qualifications
Experience in education or EdTech, particularly in a learner- or customer-facing role.
Experience with Zendesk or a comparable help-desk or ticketing platform.
Experience working within a small, collaborative team where priorities may evolve quickly.
Time Commitment and Compensation
Approximately 15–20 hours per week, Monday through Friday.
Core shift window of 8:00 a.m.–12:00 p.m. ET / 7:00 a.m.–11:00 a.m. CT.
Ongoing, open-ended part-time contract engagement.
Compensation commensurate with experience, starting at $22/hour.
Ziplines Core Values
Focus on outcomes: Students come first — always.
Be trustworthy: Deliver, be honest, and support the team.
Be humble: We’re in this together.
Be curious: Continuous learning drives innovation.
Be you: Diverse thinking creates opportunity.
To ensure a fair and consistent hiring process, we kindly ask that all applicants submit their applications through our job board rather than reaching out directly via LinkedIn, phone, or email. This helps our recruitment team review every application efficiently and equitably. We truly appreciate your interest in joining our team and look forward to considering your application!
Ziplines, Inc. is proud to be an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other protected characteristics under applicable law.