Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 6d ago
The date the source published, not the day we noticed it (2026-10-05). Last seen at its source 2h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $82.2k–150k/yr
Middle 50% of 392 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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BambooHR employer's own board first seen 5d ago · last seen 2h ago
The listing
Shibumi is a fast-growing SaaS company revolutionizing the industry. We empower businesses with cutting-edge solutions that drive efficiency, growth, and customer satisfaction. Our team is passionate about delivering value to our customers and ensuring they achieve their business goals with our platform.
We are seeking a dynamic and strategic Customer Success Manager to join our team. This role is ideal for candidates with 2-3 years of experience in management consulting who are looking to transition into the SaaS industry. The CSM will be responsible for ensuring our customers realize maximum value from our products, driving adoption, retention, and expansion.
Key Responsibilities
- Act as a trusted advisor to customers, understanding their business objectives and aligning them with our product capabilities.
- Develop and execute customer success plans to ensure adoption, satisfaction, and long-term retention.
- Analyze customer data and provide insights that drive engagement and success.
- Conduct regular business reviews with customers to showcase value and identify new opportunities.
- Collaborate cross-functionally with Sales, Product, and Support teams to address customer needs and advocate for product enhancements.
- Support expansion opportunities by promoting platform usage and adoption.
- Proactively manage risks, ensuring customer concerns are addressed swiftly and effectively.
- Use AI tools as part of a daily workflow to analyze account health and adoption data, prepare for client conversations, and resolve support requests faster, applying sound judgment to verify AI output and protect client data
- Identify opportunities to apply AI within Enablement & Support processes (e.g., knowledge base content, ticket triage, solution health assessments) and share what works with the broader team
- Deliver Power User Training and support client delivery of end-user training to ensure product adoption.
- Provide new release/feature training and support client adoption of new features.
Who You Are
- 2-3 years of experience in management consulting, with a strong ability to solve complex business problems.
- Passionate about customer success and building long-term relationships.
- Passionate about technology with a natural curiosity to explore, learn, and adapt to emerging trends and innovations.
- Strong analytical skills with the ability to interpret customer data and drive actionable insights.
- Hands-on, demonstrated experience using AI tools (e.g., ChatGPT, Claude, Microsoft Copilot) to improve productivity and quality of work, with specific examples to share
- Good judgment about when AI output needs review, and an understanding of confidentiality and data privacy considerations when using AI with client information
- Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
- Highly organized, detail-oriented, and capable of managing multiple customer accounts effectively.
- Experience in SaaS, B2B technology, or business transformation is a plus.
Why Join Us?
- Impact: Play a critical role in shaping the customer journey and driving business success.
- Growth: Opportunities to develop your career in a fast-growing SaaS environment.
- Culture: Work in a collaborative, innovative, and customer-focused team.
- Flexibility: Hybrid/Remote work options and a focus on work-life balance.