Enterprise Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-10-06). Last seen at its source 1h ago.
We have tracked this listing since 6 Oct 2026 (4 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United Kingdom
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay £37.6k–99.0k/yr
Middle 50% of 8 listings that do state pay — Customer · all levels · United Kingdom · GBP/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 4d ago · last seen 1h ago
The listing
Enterprise Customer Success Manager
We’re looking for an Enterprise Customer Success Manager to own some of our largest and most strategic relationships with UK wealth managers. You’ll be the client’s trusted advisor after the sale, making sure Aveni delivers measurable value across thousands of users, and leading renewals and growth.
Aveni is an award-winning technology company. We use advanced AI to enable scalable efficiency for financial services companies, combining world-leading Natural Language Processing (NLP) and Large Language Model (LLM) expertise with deep financial services domain experience to drive enterprise-wide productivity. We’re using the latest in AI to automate and innovate, empowering businesses to achieve exceptional productivity and compliance outcomes.
About the RoleYou’ll take full post-sales ownership of a portfolio of enterprise accounts, each worth around £1m. You’ll be the go-to person for your clients, building relationships up to C-suite level, running quarterly business reviews and pulling in Implementation, Support, Product and our leadership team to drive progress.
This is a senior, visible role with a clear path towards Key Account Director or Customer Success leadership.
What You’ll Be DoingOwn customer outcomes: Build and run success plans that show measurable ROI from Aveni.
Drive retention and growth: Lead renewals and find expansion opportunities across Aveni Assist and Aveni Detect.
Build executive relationships: Become a strategic advisor to senior stakeholders in Operations, Compliance and the C-suite.
Orchestrate Aveni: Bring in the right internal teams and leaders at the right time.
Run QBRs: Deliver business reviews that tie outcomes to client goals.
Drive adoption at scale: Use usage data to find gaps across thousands of users and act on them.
Represent the customer: Bring the client voice into product decisions.
B2B SaaS Experience: Customer success experience in B2B SaaS, managing several large enterprise accounts at once.
Agile Environment: Scale-up or start-up experience (or proven success adapting from a large vendor to a smaller business).
Commercial Track Record: A proven track record of renewing and expanding accounts while staying customer-centric.
Leadership & Presence: Executive presence and confidence with senior stakeholders, combined with a genuine eagerness to learn.
Mobility: Comfortable with regular travel to client sites.
Experience with wealth management or wider financial services clients.
B2B2C products where success meant adoption across thousands of end users.
Experience working with AI or data-driven products.
Culture & Growth: A collaborative and innovative work environment with career growth opportunities.
Time Off: 34 days holiday plus your birthday off (inclusive of bank holidays).
Equity: Share options – we believe in shared success.
Development: Skills development with continuous learning at our core.
Flexibility: Remote and flexible working – remote, co-working spaces, or a mix of both.
Health & Wellbeing: Life insurance, income protection, private health care, and a 24/7 employee assistance programme for emotional wellbeing.
Perks & Pension: Freebies and discounts at a range of retailers, cycle to work scheme, and pension scheme (employer contribution matched up to 5%).
At Aveni, we believe that diversity drives innovation. We’re committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. We know that some people only apply when they meet 100% of the requirements, but we’d like to hear from you anyway.
Apply now to join us on our mission to transform the financial services industry through AI.