Partner Operations Specialist (Remote Eligible - Costa Rica)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 5d ago
The date the source published, not the day we noticed it (2026-10-05). Last seen at its source 1h ago.
We have tracked this listing since 6 Oct 2026 (4 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Costa Rica
No source stated where this role may be worked. This is read from the ad's own words.
Pay not stated
Similar roles pay $104.6k–182.5k/yr
Middle 50% of 1338 listings that do state pay — Operations · all levels · Americas · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 4d ago · last seen 1h ago
- location not stated
The listing
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Smartsheet is looking for a Partner Operations Specialist to support the sales teams throughout the sales cycle. This role will be based out of Costa Rica and reports to our Manager of Partner Operations based in Costa Rica.
You Will:
- Support all sales teams and channel partners throughout the complete sales cycle to meet customer needs
- Work within the Salesforce.com CRM & CPQ system to assist sales reps
- Manage high volume intake queue, maintaining consistent SLAs
- Manage partner deal registration process (lead routing)
- Review contracts and order paperwork for completeness and accuracy
- Create custom order forms, provide guidance on complex deal structures, and escalate specialized issues to appropriate stakeholders for resolution
- Quickly learn and master the quoting process
- Coordinate deal reviews with sales; support training, development, and compliance with operational policies
- Manage the daily deal approval process
- Work between the Finance, Legal, Professional Services, and Sales departments to ensure sales transactions are quick and efficient
- Identify areas for improvement in the Quote to Cash Cycle to accelerate order processing for improving sales efficiency
- Assist with the reconciliation of multiple transactions and other contract related adjustments
- Respond to Partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details)
You Have:
- 2+ years of experience with Order Management, Sales Ops, or Deal Desk at a SaaS organization
- 2+ years of experience working with Channel Partners is a must
- Ability to ensure order detail and documentation is updated and entered in the system
- Familiarity with financial or revenue recognition principles and contracting guidelines
- Experience in a high volume / multi transactional environment for EOM, EOQ, and EOY
- Ability to thrive in a fast-paced,evolving, high-growth environment; ability to execute on new processes
- Ability to problem solve and work cross departmentally with multiple stakeholder
- Communicates clear and effectively to various situations and audiences
- Experience working in Salesforce, Smartsheet and Tableau preferred
Perks & Benefits:
- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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