Customer Service & Onboarding Specialist for a SaaS Company (US Based-Remote)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 5d ago
The date the source published, not the day we noticed it (2026-10-06). Last seen at its source 1h ago.
We have tracked this listing since 6 Oct 2026 (4 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Colombia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,250–1,400/mo
Middle 50% of 15 listings that do state pay — Customer · all levels · Colombia · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 4d ago · last seen 1h ago
The listing
About the Company
Our client is a fast-growing B2B SaaS company that helps nonprofit organizations find and secure grant funding. The company is scaling quickly, which means a growing customer base and a real opportunity to shape how customers experience the product from day one.
About the Role
As a dedicated Customer Support & Onboarding Specialist, you will be the voice of the company for new and existing customers. You will solve problems, guide customers through onboarding, and manage public conversations on social media ads. This role is ideal for someone who takes ownership, thinks independently, and enjoys helping customers.
What You'll Do
- Handle customer support tickets and emails, going into customer accounts to fix issues directly rather than only replying.
- Lead onboarding video and phone calls with new customers to drive product adoption and reduce churn.
- Manage comments on Facebook ads: answer questions, turn interested users into leads, and handle negative comments with good judgment
- Design and build the support and onboarding process from scratch, including workflows, documentation, and best practices
- Share customer feedback with the team to help improve the product and the customer experience
Requirements
- Excellent spoken and written English with a clear, neutral accent (this is essential for the role)
- Experience in customer-facing support or onboarding, ideally for a SaaS or software product
- Comfortable on camera and confident leading video calls with customers
- Strong writing skills for clear, professional, and friendly communication across email, tickets, and social media
- High emotional intelligence: a problem-solver, not a script-follower
- Responsive, communicative, and dedicated to delivering a great customer experience
- Good judgment when handling public criticism under paid ads
- Comfortable working without an existing playbook and building processes independently
Benefits
- Competitive salary in US dollars
- Fully remote role
- Real ownership and the chance to build something from scratch
- Meaningful work: help nonprofits access the funding they need
- Long-term opportunity to grow alongside the company