Cat Concierge
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 26d ago
The date the source published, not the day we noticed it (2026-10-06). Last seen at its source 2h ago.
We have tracked this listing since 6 Oct 2026 (26 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Remote US
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$31/hr
Published by the source in its own salary field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 26d ago · last seen 2h ago
The listing
The Customer Experience team at Smalls aims to deliver world-class experiences to the humans and kitties who interact with our brand and products. We’re guided by our passion for helping others, showing empathy in times of need, and supporting one another as we work towards our collective team and company goals. As a Cat Concierge, you are responsible for being the voice of our brand as you engage with cat people across a range of channels and platforms. Your deep knowledge about all things Smalls makes you an expert at building relationships and supporting our customers so that being a cat parent can be joyful and easy.
What You'll Do:
Act as the primary touchpoint for all of our prospective and existing customers as the voice of the brand.
Answer inquiries, address customer requests, and engage with customers about our products and services accurately and within our promised quality and response times across a range of channels including email, SMS, phone, chat, social platforms, and more.
Utilize training and team guidelines to fully understand the customers’ situation and needs to provide a tailored, highly personalized response and curated experience.
Introduce customers to new or different products or services, when appropriate, to maximize their Smalls experience.
Identify and escalate issues reported by customers across tech, operations, and marketing for troubleshooting and fixes.
Provide feedback to internal project teams on customer facing changes and proposals as representatives of our customers based on your daily interactions and experience.
Think from a customer perspective and discover ways to optimize their experience through support and service, processes, and tools.
Learn how to use new processes, technologies, and tools to improve our team’s performance and support larger company and customer experience strategies.
Travel 1 - 2 times a year for full company and team-specific retreats.
Who You Are:
You have impeccable verbal and written communication skills
Proven track record of high performance in a support / client facing role in a fast growing or startup environment
You’re empathetic, curious, energetic, self-motivated, and adaptable
You’re a reliable team player who’s always looking for ways to help out
You have availability outside of the standard “9 to 5” (40 hours a week, including weekends and holidays)
You’re excited by the prospect of an ever-evolving, experimental, and fast-paced work culture - you embrace change!
What you’ll love about us:
Mission-Driven Company: We love cats and we're here to make nine lives ten.
People-Driven Company: We treat our people like people; we're committed to Smalls, and we work hard but also respect everyone’s lives outside of work.
Data-Driven Culture: We love using data to guide decision-making where appropriate, but we also know when to move quickly and go with our gut.
Competitive Salary: Make some $$$.
Very Competitive Benefits: Fully paid Health, Vision, and Dental insurance. 24 PTO Days, plus paid company holidays.
Fully Remote Office & Culture: Our team is spread across the US day to day, but we travel for department & company off-sites and retreats.
Free Product: Free cat food every month.