Associate Systems Support Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 9h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-10-07). Last seen at its source just now.
We have tracked this listing since 7 Oct 2026 (3 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
India
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $50k–82.5k/yr
Middle 50% of 12 listings that do state pay — Engineering · all levels · India · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workday employer's own board first seen 3d ago · last seen just now
- location not stated
The listing
Job Summary
We are seeking a dedicated and detail-oriented Associate Systems Support Engineer to join our IT operations team. The successful candidate will be responsible for monitoring and maintaining the performance of critical systems, ensuring the uptime and availability of applications and infrastructure. This role involves working with monitoring tools such as AppDynamics (AppD), LogicMonitor, and Azure Monitor, as well as monitoring SQL databases, Windows servers, and Internet Information Services (IIS). The Associate Systems Support Engineer will provide L1 and L2 support while ensuring compliance with service level agreements (SLAs).
Key Responsibilities
- Monitor the performance and availability of applications and infrastructure using tools such as AppDynamics, LogicMonitor, and Azure Monitor.
- Conduct regular health checks and performance tuning of SQL databases to ensure optimal operation.
- Oversee the functionality and performance of Windows servers and IIS, applying necessary configurations and updates as needed.
- Monitor interface subsystems to ensure seamless data flow and connectivity between systems.
- Provide first-level support for system incidents, diagnosing issues and escalating problems to higher-level engineering teams when necessary.
- Maintain documentation related to system configurations, procedures, and incident responses.
- Participate in root cause analysis (RCA) for incidents to prevent future occurrences and improve system reliability.
- Collaborate with cross-functional teams to implement system upgrades, patches, and configurations while minimizing downtime.
- Ensure 24/7 uptime of critical systems, responding quickly to alerts and incidents to meet predefined SLAs.
- Stay updated with industry trends and best practices to recommend improvements to monitoring processes and tools.
Key Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 1-3 years of experience in a systems monitoring and support role.
- Familiarity with application performance monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor.
- Basic knowledge of SQL databases, including monitoring and troubleshooting techniques.
- Understanding of Windows Server administration and IIS management.
- Experience with monitoring server uptime, performance metrics, and alert management.
- Proficient in troubleshooting system issues and performing root cause analysis.
- Strong analytical skills and attention to detail to ensure high-quality service delivery.
- Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment.
- Availability to work in a 24x7 environment (9 Hours or 12 Hours shift), including evenings, weekends, and on-call rotations as required.
Preferred Qualifications
- Understanding of monitoring tools like AppDynamics and LogicMonitor.
- Understanding of healthcare application is an added advantage.
- Knowledge of ITIL best practices and frameworks.