Customer Experience Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 6h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 3d ago
The date the source published, not the day we noticed it (2026-10-07). Last seen at its source just now.
We have tracked this listing since 7 Oct 2026 (3 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description agrees: it names United States.
What the ad says
…Applicants must be based in the United States…
Pay not stated
Similar roles pay $82.2k–150k/yr
Middle 50% of 392 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 3d ago · last seen just now
The listing
About Solace
Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.
We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.
Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.
Read more in our Bloomberg funding announcement here.
About the Role
As a Customer Experience Representative for Solace, you will support our patients and advocates via phone, email, and chat. Through feedback and action, you’ll also help our team ensure people get the support they need on their healthcare journey.
In this role, you will work with our clients and advocates in a variety of ways—from appointment confirmations and in-depth troubleshooting to developing creative solutions that resolve issues our clients and advocates encounter. You will also support new clients during their first experiences with Solace, while sharing and tracking feedback to help us continuously improve and create a world-class experience for all of our users.
This position requires flexibility to work any of our three shifts: [5:00 AM - 2:00 PM PT, 7:00 AM – 4:00 PM PT, or 9:00 AM – 6:00 PM PT]. Shift assignments will be discussed during the interview process.
What You’ll Do
Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience
Use the resources we supply to provide world-class CS to our clients and advocates
Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform
Build strong relationships with our clients and advocates, helping them feel heard and understood
Take action based on the feedback you receive by reporting issues and sharing detailed notes
Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat
What You Bring to the Table
Empathy is your superpower, and you’re confident working through the toughest of conversations, whether by phone, email, or chat
You’re detail-oriented and understand that sometimes the smallest details make the biggest difference
You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks
You are a natural troubleshooter. You know what questions to ask to get to the root of any issue, and have enough tech experience to walk someone through basic issues with their browser or phone
You are a creative problem solver and won’t hesitate to lean on your team for help when necessary, but will execute confidently when called upon
You are more than comfortable giving and receiving feedback
You thrive on ensuring great outcomes for every person you interact with
You enjoy and embrace interacting with people from all walks of life in order to ensure they’re getting the health care they deserve
You’re comfortable forming quick bonds during your contact with our clients, and thrive under the pressure of resolving complex issues, even when those clients are upset
You’re flexible and willing to jump in and assist with anything when called upon
If you see something that’s not quite right or that is causing friction, you are not shy about reporting the trouble and help suggest a solution
You’re a team player with a “get it done” mentality, ready to contribute meaningfully to your team’s success
Applicants must be based in the United States.
Up for the Challenge?
We look forward to meeting you.
Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.