Sr. Support Analyst
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 4h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 3d ago
The date the source published, not the day we noticed it (2026-10-07). Last seen at its source just now.
We have tracked this listing since 8 Oct 2026 (3 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 3d ago · last seen just now
The listing
At Kodiak Solutions, we’re dedicated to transforming the healthcare industry through cutting-edge, technology-driven solutions. We specialize in healthcare finance, unclaimed property, risk management, and revenue cycle management, helping healthcare organizations streamline complex financial operations. Our mission is to simplify and optimize processes, so healthcare providers can focus on delivering excellent patient care.
Powered by our innovative platform, we offer cloud-based systems, automated workflows, and advanced data management tools designed to address the unique challenges in healthcare. Whether it's improving revenue cycle efficiency, navigating unclaimed property issues, or mitigating risk, our platform delivers real-time, actionable insights to drive better outcomes.
The Senior Support Analyst has the responsibility of working within our Product Engineering team to Support and/or implement software via assigned incidents, requests, and changes provided & overseen by our technical leadership. In this role, you will learn how to support our products, work within your team, and communicate appropriately across different groups at Kodiak Solutions such as Product, Engineering, and more..
Essential Duties and Responsibilities may include the following. Other duties may also be assigned.
- Learn technical skills required to resolve customer support cases/requests.
- Learn team structure and deliver assigned items in established timelines.
- Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
- Learning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow).
- Learn compliance standards across various product areas.
- Leveraging documentation related to products and services tasked with supporting/implementing.
Qualifications:
- Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience
- 5+ years of relevant experience in product support and/or product implementation
- Min 5 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)
- Ability to develop product knowledge in a domain area, and across product lines
- Ability to work in a shifting environment while maintaining various levels of standardization and consistency
- Experience with ticketing system(s) preferably ServiceNow
- Experience with Microsoft Azure and/or Snowflake, a plus
- Technology certifications, a plus
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Candidates must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.