Licensed Service Advisor
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-09-29). Last seen at its source 3h ago.
We have tracked this listing since 8 Oct 2026 (2 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
USA - Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description agrees: it names United States.
What the ad says
…position open to candidates in most U.S. states…
Pay
$52.5k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Ashby employer's own board first seen 2d ago · last seen 3h ago
The listing
About the Role
The Licensed P&C Insurance Service Advisor (LSA) plays a critical role in delivering the high-quality customer experience that powers Trellis’ growth and retention engine. Reporting to the Customer Service Manager, LSAs are trusted advisors who combine empathy, technical expertise, and sales acumen to build lifelong customer relationships.
You’ll handle a variety of complex service interactions - from coverage changes and billing questions to renewals, cross-sells, and policy rewrites - all while ensuring each customer feels informed, valued, and confident in their protection.
This is a remote position open to candidates in most U.S. states.
In this role, you will
Deliver exceptional service to existing and prospective policyholders via phone, email, and SMS - ensuring prompt, accurate, and personable support on every interaction.
Retain and grow customers by managing renewals, identifying at-risk accounts, and presenting competitive solutions that maintain coverage while reducing churn.
Drive revenue through consultative selling, quoting and binding additional lines of coverage or improved renewal options for existing customers using multiple carrier platforms.
Interpret and analyze policies, endorsements, and reports to make informed, compliant decisions that protect the customer and the agency.
Partner cross-functionally with Sales, Training, and Operations teams to create smooth handoffs and consistent, high-quality experiences.
Master our technology systems, including CRM tools, comparative raters, and carrier portals for major insurers such as Progressive, Geico, National General, Safeco and Bristol West.
Champion efficiency and accuracy, leveraging automation and data to improve workflows and performance metrics.
What You Bring to the Table
Experienced advisor: 2-3 years of personal lines insurance experience in a service, retention, or sales support role.
Licensing: actively hold a Property and Casualty or Personal Lines license in at least 10 states
Retention-focused mindset: Proven success preventing cancellations, rewriting business, and cross-selling additional products.
Exceptional communicator: Clear, confident, and empathetic - capable of building trust quickly and simplifying complex insurance concepts.
Tech-forward and analytical: Highly proficient in navigating multiple carrier systems and CRMs, with an ability to interpret data to improve outcomes.
Self-directed operator: Detail-oriented, organized, and capable of performing high-quality work with limited oversight.
Change champion: Comfortable in a fast-paced, evolving startup environment - eager to learn new systems and processes quickly to hit goals.
Variable compensation based on performance
Base salary starting at $52,500
Uncapped bonuses for rewriting and cross-selling insurance products for existing customers.
Earn 4% commission of total written premiums, uncapped!
$400 bonus based on Metric attainment
Bonuses available for putting in extra hours
Room for career advancement
Our team operates 7 days a week, from 9 AM to 9 PM ET on weekdays and 9 AM to 6 PM ET on weekends. To best serve our customers, this team member will work (Mon - Fri OR Sun - Thurs) and at least one closing shift per week (12 PM - 9 PM ET). Our team members enjoy two days off to rest and recharge.