Especialista de Service Desk
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-10-09). Last seen at its source 4h ago.
We have tracked this listing since 9 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 4 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Guatemala
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workday employer's own board first seen 1d ago · last seen 4h ago
- location not stated
The listing
At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.
Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!
The Company:
Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.
What’s in it for you:
Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.
Address:
GuatemalaGarantizar la atención de todas las solicitudes de servicios (Incidencias y Requerimientos) que las distintas áreas de la empresa requieran por medio de los canales de comunicación implementados para la atención de usuarios (Teléfono, Chat, Portal Autogestión, Correo electrónico), manteniendo un alto grado de satisfacción del cliente.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Atender el 100% de los tickets ingresados diariamente
• Cumplir con los SLA'S establecidos para los distintos servicios del catalogo
• Cumplir con los procedimientos de documentación y registro establecidos
• Cumplir con un mínimo del 90% de satisfacción de usuario final
• Documentar en base de conocimiento resolución en la atención de incidencias.
EDUCATION & EXPERIENCE:
• Conocimiento de Hardware y Software informático, Conocimiento de MS/AD, Conocimiento básico de redes.
• Atencion a clientes, manejo de equipos informáticos (Computadores, impresoras, Escaners, etc.), Seguir procesos, Sistemas Operativos Windows (7, 10, 11), MS/O365
• Soporte Tecnico, Servicio al cliente, Atención de forma remota a solicitudes de servicios técnicos IT.
• En puestos de atención remota de usuarios de IT (Service Desk / Help Desk/ Call Center)
• Contar con 2 años de experiencia en puestos similares.
Disponibilidad de horario para trabajar en turnos de 8 horas con un día de descanso a la semana el cual es rotativo o sábado o domingo.
EZCORP is an Equal Opportunity Employer