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Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 220d ago
The date the source published, not the day we noticed it (2026-03-04). Last seen at its source just now.
We have tracked this listing since 9 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
India
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,325–1,575/mo
Middle 50% of 12 listings that do state pay — Customer · all levels · APAC · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 1d ago · last seen just now
The listing
Job Title: Customer Success Manager
Location: Remote
Job Type: Full-Time
Shift timings: 9 PM IST to 6 AM IST
About Us:
We are seeking Customer Success Managers to join our team and collaborate closely with our clients, analysts, sales, product, and engineering teams. In this role, you'll be instrumental in ensuring client success and driving company growth. You’ll proactively engage with clients, helping them navigate our platform, optimize their workflows, and achieve their business objectives. By translating financial insights into actionable strategies, you’ll foster strong relationships, drive product adoption, and maximize client value.
Key Responsibilities:
- Customer Support: Provide prompt and effective support to customers through email and support chat.
- Product Knowledge: Maintain a deep understanding of company products and services to assist customers effectively and provide appropriate solutions.
- Collaboration: Work closely with other departments (Sales, Product, and Engineering) to address customer concerns and provide seamless support.
- Issue Resolution: Troubleshoot and resolve customer issues, concerns, or technical problems with empathy and professionalism.
- Escalation Management: Identify complex issues and escalate them to the appropriate department or higher-level support while ensuring the customer is kept informed.
- Customer Feedback: Gather customer feedback and provide insights to the team to help improve products, services, and overall customer experience.
Qualifications:
- Education: Bachelor’s or Master’s degree in Finance, Applied Statistics & Analytics, Economics, or a related field from a reputable institution. A minimum GPA of 8.0/10 (or equivalent) is required.
- Experience: 3-8 years of experience in customer support, client services, or a similar role within financial services, financial technology, or institutional investing. Experience working with hedge funds, asset managers, or institutional clients is highly preferred.
- Technical & Analytical Skills: Strong problem-solving and troubleshooting abilities to diagnose and resolve complex client issues efficiently.
- Industry Knowledge: Familiarity with financial markets, investment analytics, and risk management tools is a strong advantage.
- Communication: Ability to engage with senior-level clients in a professional and solution-oriented manner.
Why Join Us?
- A dynamic, fast-paced startup environment.
- Competitive compensation & growth opportunities.
- Opportunity to collaborate with a talented engineering team.