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Support Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 26d ago
The date the source published, not the day we noticed it (2026-09-14). Last seen at its source 1h ago.
We have tracked this listing since 9 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Remote - US (Central or Eastern Time)
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$80k–92k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 1d ago · last seen 1h ago
The listing
Working hours: Monday - Friday, 8:00am - 4:30pm ET
About Axuall
Built with leading healthcare systems, Axuall is a clinical workforce intelligence company built on top of a national real-time practitioner data network. It enables healthcare systems, staffing firms, telehealth organizations, and health plans to accelerate clinician onboarding, improve hiring and workforce planning, and maintain accurate provider data across enterprise systems. By delivering trusted data, AI-powered insights, and seamless data exchange, Axuall empowers healthcare organizations to improve operational efficiency, strengthen clinical coverage, and support revenue capture. Axuall's investors and the organizations they represent comprise over two dozen of the nation's leading healthcare organizations that recognize the imperative to improve clinical workforce efficiency amid significant economic and staffing challenges.
About the Role
In this role you will serve as a Tier 2 support professional ensuring that technical requests escalated via the support system are triaged and handled quickly and accurately. Working within a highly matrixed and collaborative environment you will troubleshoot technical issues. This is a mid to senior level position serving as an individual contributor.
What You’ll Do
- Apply your technical knowledge to the triage, escalation and resolution of technical requests from clients and internal team mates
- Respond promptly to requests, quickly assessing root cause, potential workarounds, and options for resolution
- Readily available for live coverage as needed (Axuall supports Clinicians 8AM - 8PM EST)
- Foster collaboration and impeccable communication among product management, engineering and support teams
- Coordinate / follow up on internal requests and work in progress
- Create and improve established and ad-hoc workflow for the triage and escalation of support tickets
- Assess and develop internal tooling to provide visibility to underlying issues leading to support requests
- Apply good practice in software testing to the identification and resolution of issues
- Contribute to the growth of the team by bringing your best ideas for improvement and collaboration
What You’ll Bring
- Familiarity with the following elements of a modern technology stack: Python, PostgreSQL, API tools such as Insomnia and Postman
- Experience utilizing alerting and monitoring tools such as Sentry and Grafana
- 3-5 years experience troubleshooting and resolving tier 1 and tier 2 issues
- 3-5 year experience partnering with Engineering and Development Teams on escalated issues
- 3-5 years experience troubleshooting and resolving issues with APIs
- Exposure to healthcare organizations and clinicians
- Familiarity with provider credentialing a bonus
Interview Path
- Talent Acquisition
- Senior Support Engineer
- Hiring Manager
- Technical Assessment
- References
- Hiring Decision
What You'll Get From Us
We offer a wide range of benefits for our team including:
- Comprehensive Health Insurance
- 401(k) with Employer Match
- Wellness Stipend
- Professional Development Reimbursement
- Work From Home Stipend
- Remote Work Flexibility
- Flexible PTO
- Paid parental leave
In addition, Axuall is committed to fostering a diverse, equitable, and inclusive workplace that reflects the communities we serve and empowers every employee to reach their full potential. We encourage DEI through our Diversity in Tech (DiT) Employee Resource Group along with impactful programming that supports and fosters a place of belonging for our team members every day.
Equal Employment Opportunity & Pay Equity Commitment
Axuall is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected characteristic. Axuall maintains pay-equity practices that prohibit reliance on salary history and require that compensation decisions be supported by legitimate, job-related factors.
This role may be performed from any U.S. jurisdiction in which Axuall is registered to do business. Please note that certain localities may impose additional employment requirements that will be addressed during the hiring process. Please also note that we are currently unable to sponsor visas. While this role is remote-first, we require employees to attend an in-person orientation at our headquarters in Cleveland, Ohio. There may also be occasional instances where travel to our HQ is needed.
Pay Transparency & Compensation
Base Salary Range (Good-Faith Estimate): $80,000 - $92,000
Classification: Full Time
Additional Compensation: Equity incentive plan participation upon hire
Pay Frequency: Semi-monthly
The posted range represents Axuall’s reasonable and good-faith estimate of the compensation the Company expects to pay for the position at the time of this posting. Actual compensation will be based on factors such as job-related knowledge, skills, experience, and internal equity.