Client Services Lead (Remote)
Posted 1,094 days ago, which is unusual. The employer's own board was still carrying it when we last read it, just now.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1094d ago
The date the source published, not the day we noticed it (2023-10-12). Last seen at its source just now.
We have tracked this listing since 9 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Remote - United States
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 1d ago · last seen just now
The listing
Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
**Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.**
Join Businessolver, where we redefine excellence in benefits administration and client service. We're looking for a Client Services Lead with a strong background in account management to be the driving force behind our client relationships. You'll be the everyday hero, ensuring our clients receive the Businessolver experience with a seriously delightful touch. If you're a passionate professional who thrives on delivering exceptional service, we want you on our team!
This is a 100% work-from-home opportunity!
The Role:
- Act as the primary liaison between our clients and production teams, ensuring clear communication of goals, objectives, and timelines.
- Conduct and manage client calls and provide comprehensive new client administrator training.
- Maintain all client documentation, including Standard Operating Procedures and process-related materials.
- Stay updated on product releases, updates, and system functionalities through ongoing educational opportunities.
- Collaborate with clients on product updates and provide consultation as needed, partnering closely with the Client Success Leader.
- Deliver clear communication on system functionalities, industry news, project initiatives, and resolution activities.
- Drive continuous improvement in service delivery across all teams to maintain high-quality service standards.
- Coordinate Annual Enrollment activities and proactively engage clients and internal teams on any open items.
- Participate in sales finalist meetings and assist the sales team during prospect visits and services presentations.
- Identify trends and training needs in partnership with internal teams, providing support and expertise to the Service Center team.
- Above all, ensure our clients love us... a lot!
What You Bring:
- Preferably a college degree (or equivalent).
- 5+ years of experience working directly with clients in the employee benefits/benefit administration industry.
- Strong project management experience, especially with technology projects, is highly advantageous.
- In-depth understanding of benefit administration and employee benefit programs, and their industry impact.
- Comfortable with technology and adept at navigating systems.
- Ability to troubleshoot issues and navigate Human Capital Management and/or Benefits Administration Systems.
- Experience with Human Resources and HRIS/payroll systems is beneficial.
- Excellent relationship management, project management, and analytical skills.
- Ability to lead client meetings, deliver presentations, and build strong relationships.
- Consultative communication style, providing clients with market insights and tailored solutions.
- Proven ability to collaborate across functional areas to ensure a seamless customer experience.
- Resilience under pressure, particularly during busy periods, with a knack for bringing order to chaos.
- Resourceful problem solver, adept at finding solutions collaboratively.
- Tech-savvy with a willingness to learn new technology and effectively communicate technical concepts to clients.
- Availability to travel up to 10%.
Join us at Businessolver, where your expertise and passion for client service will make a real impact. Apply now to be part of our dynamic team!
The pay range for this position is 70K to 100K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).
This role is eligible to participate in the quarterly bonus incentive plan.
#LI-HH1
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
Dear Applicant.
At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.
We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.
Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.
With heart,
The Businessolver Recruiting Team
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
#LI-Remote