Level 3 MSP Engineer
Posted 464 days ago, which is unusual. The employer's own board was still carrying it when we last read it, 1 hour ago.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 464d ago
The date the source published, not the day we noticed it (2025-07-03). Last seen at its source 1h ago.
We have tracked this listing since 9 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 1d ago · last seen 1h ago
The listing
We're on the hunt for a Level 3 Support Engineer!
Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.
This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.
What will your responsibilities be?
- Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
- Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
- Resolve escalated technical issues with systematic troubleshooting approaches
- Create comprehensive documentation and communicate effectively with clients at all technical levels
- Participate in project planning, scope management, and timeline development
What skills will you need?
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MSP Background
Experience supporting multiple clients simultaneously, preferable in a managed service provider setting
Proficiency in time tracking and project estimation -
Microsoft 365 Core Expertise
SharePoint Online: Template deployment and Teams integration
Intune/Autopilot: Device management and policy configuration
PowerShell: Regular scripting for automation and troubleshooting
Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
Security: Microsoft Defender and Purview experience preferred
Compliance: M365 tenant hardening and security best practices - Communication & Collaboration
Exceptional English communication skills (verbal, written, documentation)
Experience with ticketing systems and professional client interaction
Preferred Additional Skills
- Security services: vulnerability scanning, DLP, zero trust principles
- Virtualization: Azure Virtual Desktop, Docker, VMs
- SASE and SIEM/SOAR concepts
Professional Attributes
- Continuous learner: Actively engaged in training, certifications, or professional communities
- Adaptable: Flexible approach to changing requirements while maintaining quality
- Results-focused: Prioritizes client outcomes over technology deployment
- Detail-oriented: Systematic documentation and delivery processes
Work Requirements
- Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)
- Flexibility: Responsive during client emergencies
What We Offer
- Tight-knit team of experienced technical professionals
- Exposure to diverse technologies and industries
- Long-term growth potential with performance-based advancement
- Opportunity to make meaningful improvements to client environments
if this sounds right for you, use the form below to apply!