Infrastructure Support Engineer (Cloud & Systems)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 130d ago
The date the source published, not the day we noticed it (2026-06-02). Last seen at its source 4h ago.
We have tracked this listing since 9 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 4 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 1d ago · last seen 4h ago
The listing
WHAT YOU'LL BE DOING:
- Handle and respond to employee support requests through corporate communication and ticketing platforms
- Support, maintain, and troubleshoot cloud and on-premises infrastructure services, applications, and enterprise platforms
- Manage user accounts, access permissions, system configurations, and related administrative tasks
- Troubleshoot hardware, software, access, and basic connectivity issues including VPN, Wi-Fi, DNS, and related networking components
- Monitor infrastructure health, performance, and availability
- Conduct root cause analysis for recurring technical and infrastructure-related issues, and recommend improvements
- Contribute to automation, integration, and process improvement initiatives
- Maintain clear and accurate technical documentation, operational procedures, and user guides
- Work closely with cross-functional teams to design solutions and implement system improvements and upgrades
- Provide remote support for office and on-premises IT infrastructure, where applicable
WHAT WE LOOK FOR IN YOU:
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 5 years of experience in IT Support and Engineering roles, handling critical systems
- Ability to collaborate across the Americas (GMT-3 to GMT-6) or Asia-Pacific (GMT+7 to GMT+9) time zones
- Hands-on experience with Amazon Web Services (AWS)
- Knowledge of Kubernetes and AWS EKS
- Experience with ticketing systems such as Jira Service Management or ServiceNow
- Scripting or automation experience using Bash or Python
- Basic understanding of networking concepts and protocols, including DNS, VPN, TCP/IP, and Wi-Fi
- Strong troubleshooting and analytical problem-solving skills with attention to detail
- Experience with monitoring tools and troubleshooting methodologies
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
- Professional proficiency in English
- Ability to work independently and collaboratively in a fast-paced environment, managing diverse priorities
- A strong desire for continuous learning and professional growth
NICE-TO-HAVE
- ITIL v3 or ITIL v4 certification or practical knowledge
- Experience with workflow automation and integrations using REST APIs and platforms such as Make.com, Zapier, n8n, or similar
- Experience administering or supporting Oracle NetSuite
- Experience administering or supporting Cisco Catalyst / Meraki wireless environments, including controllers, switches, and access points
WHY SHOULD YOU JOIN OUR TEAM?
- Work on impactful challenges in a fast-paced environment with quick feedback loops
- Collaborate with a highly skilled international team
- Use modern technologies and cutting-edge hardware
- Enjoy the flexibility of working remotely
- Take advantage of 40 paid days off
- Competitive compensation package