Technical Assistance Center Operations Support Analyst
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 10d ago
The date the source published, not the day we noticed it (2026-10-01). Last seen at its source just now.
We have tracked this listing since 9 Oct 2026 (2 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $82.2k–150k/yr
Middle 50% of 392 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 2d ago · last seen just now
The listing
Technical Assistance Center Operations Support Analyst
Remote | Full-Time
Who We Are
NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care.
What We Are Looking For
At NuvemRx, we hold a high bar because our work directly impacts patient care. We look for people who embody our core values:
- Mission Always: Every choice is a chance to serve our customers and improve healthcare
- Be a Pioneer: Take initiative, solve problems, and build what does not yet exist
- Do the Right Thing the Right Way: Lead with integrity, compliance, and thoughtful execution
- Stronger Together: Own your role, collaborate deeply, and elevate the team
We are also a fast-growing company, which means you bring strong ownership, comfort with ambiguity, resilience, and a bias toward action.
About the Role
The TAC Operations Support Analyst is the first point of contact for NuvemRx pharmacy customers needing help with PioneerRx and pharmacy operational workflows. You will investigate, troubleshoot, and resolve Tier 1 support issues across prescription processing, claims adjudication, billing, inventory, and system configuration — translating your pharmacy expertise into fast, accurate resolutions for the customers who depend on us. This role requires candidates to be authorized to work in the United States; visa sponsorship is not available.
What You'll Do
- Receive and manage inbound support requests via phone queue, email, and Salesforce.
- Investigate and resolve Tier 1 issues related to PioneerRx, prescription processing, billing, adjudication, inventory, and dispensing workflows.
- Escalate complex issues to higher tiers while maintaining ownership of customer communication.
- Educate pharmacy users on system functionality and workflow best practices.
- Document case activity, findings, and resolutions accurately in Salesforce.
- Identify recurring issues and contribute to knowledge base documentation and process improvements.
- Collaborate with Technical Support, Operations, Product, and Engineering on issue resolution.
What You Bring
Required
- Certified Pharmacy Technician (CPhT).
- Minimum 2 years of pharmacy experience (retail, specialty, outpatient, or health system).
- Working knowledge of prescription processing, third-party billing and adjudication, prior authorizations, inventory management, and pharmacy workflow.
- Experience with pharmacy management software.
- Strong customer service, communication, and analytical skills.
- Ability to manage multiple priorities and work independently in a remote environment.
- Proficiency with Microsoft Office and web-based systems.
Preferred
- Hands-on experience with PioneerRx — strongly preferred.
- Experience in a pharmacy software support or healthcare technology environment.
- Experience with Salesforce or other case management platforms.
- Familiarity with 340B program operations or pharmacy reimbursement workflows.
Who Thrives in This Role
- You have real pharmacy experience and can meet customers where they are — you know what a bad claims day feels like from the other side of the counter.
- You work through problems methodically, stay calm under volume, and follow through from open to close.
- You pick up new software quickly and don't need to be walked through the same thing twice.
Benefits
- Remote-first work environment
- Competitive compensation
- Flexible PTO
- Medical, dental, vision
- 401(k) with match
- Life and disability coverage
- Employee Assistance Program
- Mission-driven team
- WFH stipend
Compensation
The expected base salary for this role is $50,000–$70,000, commensurate with experience and qualifications. Actual compensation may vary based on skills, location, and internal equity.
NuvemRx complies with applicable pay transparency laws. The compensation range listed reflects the expected base salary at the time of posting, and actual compensation may vary.
NuvemRx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
NuvemRx is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or interview process, please contact us at recruiting@nuvemrx.com.