Flex CDP Customer Service Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-10-06). Last seen at its source 1h ago.
We have tracked this listing since 9 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
United States - Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $81.5k–150k/yr
Middle 50% of 393 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 1d ago · last seen 1h ago
The listing
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.
Point C is seeking a customer-focused and detail-oriented Customer Service Representative to support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). This individual will serve as a key point of contact, delivering timely and accurate service via phone and email while ensuring compliance with internal policies and HIPAA guidelines. The ideal candidate is an effective communicator with a strong understanding of healthcare benefits and a commitment to providing an exceptional customer experience.
Primary Responsibilities:
- Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries
- Respond to inbound calls and emails with professionalism, empathy, and clarity
- Document all customer interactions accurately in the call tracking system
- Navigate and utilize multiple systems and tools to assist customers
- Translate internal processes into clear, understandable information
- Maintain confidentiality in accordance with HIPAA standards
- Contribute to a positive, team-oriented environment
Qualifications:
- High school diploma or equivalent required
- 1-2 years of customer service experience, preferably within benefits administration, healthcare, insurance, or a related field
- Experience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferred
- Strong written and verbal communication skills with the ability to communicate complex benefit information clearly and effectively
- Experience with Alegeus (Wealthcare), Eldorado, or similar benefit administration platform preferred
- Familiarity with CSIpack preferred (training provided)
- Experience working in a CRM or Ticketing platform such as Zendesk
- Proficient in Microsoft Office (Outlook, Excel) and Adobe Reader
- Demonstrate the ability to exercise accountability, teamwork, trust, innovation, and a commitment to delivering value in interactions with members, clients, and coworkers
- Ability to educate members on available self-service options, including the member portal, when applicable
- Ability to manage multiple priorities while maintaining accuracy, professionalism, and service-level expectations
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced, remote environment
Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.
- Comprehensive medical, dental, vision, and life insurance coverage
- 401(k) retirement plan with employer match
- Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
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Paid time off (PTO) and disability leave
- Employee Assistance Program (EAP)
Equal Employment Opportunity: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.