Support Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 80d ago
The date the source published, not the day we noticed it (2026-07-22). Last seen at its source 1h ago.
We have tracked this listing since 9 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
United States
The description agrees: it names United States.
What the ad says
…Location: Remote (USA) Experience…
…Remote (…) USA…
Pay not stated
Similar roles pay $150k–225k/yr
Middle 50% of 4005 listings that do state pay — Engineering · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 1d ago · last seen 1h ago
The listing
Location: Remote (USA)
Experience Level: Junior to Mid-level
Job Description
To support our growing software product line, Volexity is looking for a Support Engineer to help deliver exceptional technical support. Our platform operates across Windows, Linux, and macOS environments, both on-premises and in cloud infrastructures.
This role is ideal for someone who thrives in complex technical environments, enjoys troubleshooting across the full stack, and clearly communicates solutions to technical and non-technical stakeholders.
Candidates are expected to have a 3-7+ years of experience in technical support, systems engineering, or similar roles.
Responsibilities
Responsibilities of a Support Engineer will include but not be limited to:
- Provide Tier 2/3 technical support for customers and internal teams
- Troubleshoot issues across:
- Operating systems. including Windows, Linux, macOS
- Cloud platforms, including AWS, Azure, GCP
- Application stack, including Python, PostgreSQL, Nginx, Node/npm ecosystems
- Reproduce customer issues in test environments and identify root causes
- Develop and document clear remediation steps, runbooks, and knowledge base articles
- Collaborate with Engineering, DevOps, and Product teams to escalate and resolve bugs
- Support deployments, upgrades, and migrations
- Contribute to improving support processes, tooling, and automation
Required Skills
As a Support Engineer, the expected skillset should include:
- Strong troubleshooting skills across multi-platform and cloud environments
- Solid understanding of:
- Networking fundamentals (DNS, HTTP/S, ports, firewalls, proxies, load balancers, SSL/PKI, REST APIs, JSON)
- System logs and monitoring tools
- Cloud logging infrastructure
- Experience writing:
- Technical documentation
- Troubleshooting guides
- Customer-facing remediation steps
- Strong communication skills (written and verbal)
Preferred Experience
Successful candidates for this role may also demonstrate the following experience or skills:
- Working knowledge of Terraform (or similar Infrastructure-as-Code tools)
- Scripting skills (Python, Ruby, PowerShell, or similar)
- Experience in the digital forensics and incident response industries
- Experience using EDRs, SOARs, and MDMs
- Ability to reproduce problems on virtualization platforms
- Understanding of enterprise authentication, such as LDAP, SAML, and IPA
- Ability to troubleshoot issues with network file shares, cloud storage, and auto-scaling groups
- Proficiency using web developer tools and proxies such as Burp Suite and/or Postman
Compensation
Compensation may vary based on location, experience, and skills. We are open to discussing total compensation including benefits, equity, and professional development budget.
Volexity values diversity and is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.