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Coinbase via Greenhouse

Staff Machine Learning Engineer

United States senior
still open verified 2d ago posted 2d ago seen 1h ago
Apply at coinbase.com

This is the employer's own posting, not a copy on a job board.

What we know

Is it still open?

Confirmed still open

Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.

We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.

Check this listing's status as JSON

How old is it?

Posted 2d ago

The date the source published, not the day we noticed it (2026-10-09). Last seen at its source 1h ago.

We have tracked this listing since 9 Oct 2026 (2 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.

Is it remote?

Remote - USA

That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.

Who may apply?

United States

The description states no restriction of its own. This is the source's own tag.

Pay not stated

Similar roles pay $167.5k–231.5k/yr

Middle 50% of 2263 listings that do state pay — Engineering · Senior · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.

Skills named in the ad

Deep LearningMachine LearningMentoringNLPObservabilityPythonStatistics

Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.

Carried by 1 source

The listing

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

Staff Machine Learning Engineer, CX Intelligence

 
CEE Intelligence (CEEI) is the ML and intelligence layer for Coinbase's customer engagement ecosystem, building customer intelligence, evaluation systems, routing and classification models, safety guardrails, and decisioning capabilities that power Help Center, chat, voice, agent tooling, and other customer support runtimes. As a Staff Machine Learning Engineer, you'll lead the design and delivery of production ML systems across the org, shaping technical strategy, building scalable intelligence capabilities, and partnering with product and engineering stakeholders to improve resolution quality, automation coverage, safety, and customer experience.

What you'll do:
  • Own the design and delivery of production ML systems, applying LLMs, deep learning, graph neural networks, and classical ML techniques to solve complex customer experience problems.
  • Partner with leadership and cross-functional stakeholders to define strategic roadmaps and translate vision into quarterly execution plans with measurable outcomes.
  • Lead high-impact ML projects end-to-end, from architecture through production, managing priorities, risks, and dependencies.
  • Build scalable, secure, and reliable ML systems, evaluation pipelines, and data workflows using high-quality, well-tested Python code.
  • Mentor engineers and establish team-wide standards for design, testing, observability, and operational excellence.
  • Drive design reviews covering security, responsible AI, model quality, and architectural integrity, improving reliability, scalability, and latency across the stack.
Required Skills and Experience:
  • 8+ years of experience in machine learning and software engineering, with proven success building, scaling, and maintaining production ML systems, data platforms, or analytical services.
  • Hands-on expertise with one or more of LLMs, deep learning, graph neural networks, gradient-boosted trees, or regression, combined with strong knowledge of NLP, information retrieval, data mining, or advanced statistics.
  • Strong Python skills with demonstrated ability to write maintainable, highly tested production code for ML services.
  • Experience mentoring engineers and raising technical standards across a team or organization, including leading design reviews and influencing technical and non-technical stakeholders.
  • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Job #: P77568

Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). 

 

Annual base salary range (excluding equity and bonus):
$218,025—$256,500 USD
  • Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
  • Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
  • US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
  • Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
  • Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
Apply at coinbase.com