Associate Specialist- Community Support
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1d ago
The date the source published, not the day we noticed it (2026-10-09). Last seen at its source 3h ago.
We have tracked this listing since 10 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Remote - eligible United Kingdom locations
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United Kingdom
The description agrees: it names United Kingdom.
What the ad says
…Location: Remote- Eligible UK Locations About the role and about…
Pay not stated
Similar roles pay $1,500–2,000/mo
Middle 50% of 9 listings that do state pay — Content & Media · all levels · EMEA · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 1d ago · last seen 3h ago
The listing
Location: Remote- Eligible UK Locations
About the role and about You:
The Associate Specialist - Community Support is a highly autonomous role, requiring you to independently manage and resolve complex troubleshooting issues for our customers. You excel at building rapport with both customers and colleagues by skillfully adapting your communication style to maximize the effectiveness of every interaction. Your inherent curiosity and customer-centric approach drive you to not only find the right solution for every problem but also to develop a deep, detailed understanding of all Zwift products.
What you’ll do:
- Be the frontline representative for complex troubleshooting contacts relating to Zwift products, owning customer issues and efficiently guiding customers to a solution
- Lead by example in achieving support KPIs, setting a high bar for quality, efficiency, and a low effort customer experience across the team
- Identify recurring issues and trends, and proactively suggest process or product improvements to the Community Support specialists.
- Act as a subject-matter expert on Zwift software, subscriptions, hardware compatibility, and policies, subscriptions, hardware compatibility, and policies
- Collaborate with the appropriate Community Support teams and Business Process Outsourcing (BPO) partners to enhance the skills and capabilities of the frontline teams.
What we’re looking for:
- Proven experience handling and resolving complex customer cases
- Strong and adaptable written communication skills with a friendly, clear, and professional tone
- Deep knowledge of bikes and cycling-related hardware, paired with the ability to translate technical details into practical guidance for customers of all experience levels, helping them feel confident and supported.
- High emotional intelligence and a customer-first mindset
- Ability to work independently in a fast-paced, evolving environment
Bonus points:
- Experience with the Zwift platform
- Experience with indoor cycling and/or training platforms
- Experience handling customer cases via a variety of channels (email, chat, phone, forums)
- Previous role working alongside a BPO/outsourced customer service teams
If Zwift determines in any stage of our interviews that any AI tools are being used without disclosure or citation, your candidacy will be disqualified.
How to stand out among the rest:
Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.
We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing careers@zwift.com.
Zwift, Inc. is an Equal Opportunity Employer.