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Darwin AI via Workable

AI Specialist

Argentina Level not stated
still open verified 12h ago posted 304d ago seen just now
Apply at apply.workable.com

This is the employer's own posting, not a copy on a job board.

What we know

Is it still open?

Confirmed still open

Last checked 12h ago — checked against the employer's own applicant tracking system, which is the company answering directly.

We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.

Check this listing's status as JSON

How old is it?

Posted 304d ago

The date the source published, not the day we noticed it (2025-12-11). Last seen at its source just now.

Is it remote?

Marked remote on the employer's board

Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.

Who may apply?

Argentina

The description states no restriction of its own. This is the source's own tag.

Skills named in the ad

Customer SuccessOnboardingPythonSLATechnical SupportTicketingTroubleshooting

Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.

Carried by 1 source

The listing

We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You’ll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

  • Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
  • Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
  • Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
  • Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
  • Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
  • Identify recurring issues and contribute to internal documentation and FAQs.
  • Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
  • Audit AI conversations to detect bugs or opportunities for improvement.
  • Ensure that all critical feedback and issues are resolved within the SLA.

Requirements

  • Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
  • Strong troubleshooting skills and ability to resolve issues efficiently.
  • Familiarity with AI behavior, JSON structures, and state machines (training provided).
  • Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
  • Knowledge of process automation; experience with Zapier is a plus.
  • Programming knowledge, especially in Python, is a plus.
  • Ability to explain technical concepts clearly to both technical and non-technical audiences
  • Highly organized, with the ability to manage multiple support cases at once.
  • Strong written and verbal communication skills.
  • A customer-first mindset with a genuine desire to help clients succeed.
  • A team player with adaptability in fast-paced environments.
  • Passion for technology, AI, and continuous learning.

Benefits

●   Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

●   OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

●   Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

Apply at apply.workable.com

At Darwin AI