Local Support Specialist (Italy)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 11h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 61d ago
The date the source published, not the day we noticed it (2026-08-11). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Romania, Greece, Argentina, Egypt, Thailand, Indonesia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $20–24/hr
Middle 50% of 9 listings that do state pay — Customer · all levels · Eastern Europe · USD/hour. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 11h ago · last seen 2h ago
The listing
Join Our Team as a Local Support Specialist at RateHawk!
Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
Requirements
What You'll Do:
- Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
- Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
- Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
- Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
- Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
- Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
- Record Details: Accurately document all work and partner interactions in our CRM system.
What We're Looking For:
- Language Skills: Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!
- Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
- Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
- Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
- Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.
- Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.
Benefits
What We Offer:
- Remote Work: Work from the comfort of your home!
- Salary: base payment + monthly bonus.
- Dynamic Team: Be part of a young and energetic group of specialists.
- Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
- Learning & Development: We support your growth through seminars, trainings, and conferences.
- Perks: Take advantage of corporate discounts on hotels and other services.
The Process:
- Application: We will review your CV once you apply!
- Video Interview: Record a video introduction in Italian.
- Meeting with HR: A friendly chat with our HR team.
- One minute Internet Speed Test: Just to make sure you’re all set for remote work.
- Meeting with Hiring Manager: Another friendly chat.
- Interview results!
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
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