Customer Care Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 9h ago
The date the source published, not the day we noticed it (2026-10-11). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
BambooHR employer's own board first seen 1h ago · last seen just now
The listing
StellarTech is an international product company that develops and publishes B2C subscription-based mobile apps in EdTech.
We are looking for a Customer Care Representative to become the first point of contact for our users. For us, closing a ticket is not enough: we want to understand why the user ran into a problem and make sure it doesn't happen again. You will work closely with our Tech Support team: reporting bugs, spotting recurring issues and suggesting improvements. No prior experience? We'll still consider you if you learn fast and think analytically.
Applications are accepted only via this application form: https://forms.gle/jhGxwQoySCuDGvP16
Your area of impact
- Handle web and app user requests in Zendesk (email and live chat).
- Find the root cause of a user's problem, not just fix the specific case.
- Escalate user issues to the technical team.
- Tag user requests to collect analytics.
- Keep response times within our SLA.
- Share insights on recurring pain points and suggest improvements to templates, guidelines and processes.
Must-have requirements
- English at Upper-Intermediate (B2) level or higher: a real working level, with strong writing (grammar, punctuation, vocabulary).
- Clear, polite and empathetic written communication, with logically structured messages and no copy-paste tone.
- Ability to handle a high volume of similar requests without losing speed or quality.
- Analytical mindset: you want to understand why a problem happened, not only remove the symptom.
- Availability to work shifts
Nice to have
- 1+ year of experience in Customer Support.
- Experience with Zendesk or other ticketing/CRM systems.
- Experience with high-volume email and live chat support.
- Experience in subscription-based mobile apps.
- Daily use of AI tools (ChatGPT, automation tools, productivity apps) to boost your efficiency.
- Examples of improvements you proposed that were actually implemented.
Hiring process
- Application form.
- Assessment task.
- Interview with the Customer Care Team representative.
Want to join the team? Fill in the form, we look forward to meeting you!