Senior Support Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 10h ago
The date the source published, not the day we noticed it (2026-10-12). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United Kingdom
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay £86.7k–124k/yr
Middle 50% of 26 listings that do state pay — Engineering · Senior · United Kingdom · GBP/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 1h ago · last seen just now
The listing
Exeevo is looking for a Senior Support Engineer to join the team.
Exeevo is a global leader in customer relationship management (CRM) solutions, purpose-built for the Life Sciences industry. Our AI-powered, cloud-based platform unifies sales, marketing, medical, and service functions, enabling pharmaceutical, biotech, and medical device organizations to connect with stakeholders in transformative and innovative ways. By leveraging advanced technologies, Exeevo empowers Life Sciences companies to redefine how they engage with healthcare professionals, patients, and other key audiences, driving growth and delivering measurable business impact.
Serving thousands of users across pharmaceutical and medical device companies globally, Exeevo has a strong international presence with offices in China, India, Europe, and North America
About the Team:
Our dedicated support team is the backbone of our commitment to an exceptional customer experience. We are a skilled and customer-focused group passionate about providing timely and effective solutions to our users.
What You'll Do
- Serving as the go-to expert for the Microsoft Dynamics 365 CRM platform
- Providing in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models
- Taking ownerships of technical issues, thoroughly understanding customer needs, and effectively utilizing the escalation process for complex resolutions.
- Managing and prioritizing diverse support requests from a large user base with meticulous attention to detail.
- Troubleshooting and resolving incidents and problems via phone, email, and remote meetings within defined SLAs.
- Collaborating closely with engineering and product delivery teams to gain a deep understanding of product functionalities and project requirements.
- Potentially contributing to project management and support service management activities.
Requirements
- 5+ years of proven functional expertise in Microsoft Dynamics CRM
- Bachelor's degree in any field, and preferably holding or currently pursuing Microsoft Dynamics CRM certifications
- Demonstrated experience in user configurations and data import/export processes
- Exceptional communication and problem-solving abilities
- Strong customer service orientation with a knack for grasping technical concepts quickly
- Excellent interpersonal and communication skills, capable of interacting effectively with individuals at all levels
- Familiarity with XRM Toolbox (a plus)
- Proficiency in debugging applications
- Fundamental understanding of database technologies
- Advanced proficiency in Microsoft Excel (formulas, pivot tables)