Technical Support Engineer – Unity Software
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 13d ago
The date the source published, not the day we noticed it (2026-09-29). Last seen at its source just now.
Is it remote?
India (Remote)
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
India
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $50k–82.5k/yr
Middle 50% of 12 listings that do state pay — Engineering · all levels · India · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 2h ago · last seen just now
The listing
About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
About the Role
As a Technical Support Engineer – Unity Software, your day will primarily involve handling inbound customer calls related to the Unity Software suite and assisting laboratory customers in resolving their software-related issues. You will document customer interactions and cases in the CRM system (Salesforce) and manage them through to resolution. You may also participate in scheduled calls to support software installations, upgrades, or more complex issue resolution when required. In addition to collaborating with a solid team of Technical Support Specialists, you will have the opportunity to work forefront on new product offerings in the evolving field of laboratory healthcare.
Key Responsibilities
- Assist clinical laboratories that use the Unity software suite to provide the best care possible to their physicians and patients.
- Handle customer calls for requests and complaints as per procedures; meet or exceed performance metrics.
- Take ownership of customer relationships and promptly resolve Unity software issues.
- Log and document cases in Salesforce (SFDC) Lightning CRM and manage them through to resolution and closure.
- Learn and master the Unity software product offerings and understand how they benefit customers.
Basic Qualifications
- Bachelor’s degree in IT, computer science, or a related technical field, OR an Associate’s degree in a related field with at least 2 years of relevant experience.
- Minimum of 2 years of customer service or call center experience.
- Strong English communication skills (written and verbal).
- Willingness to work U.S. service hours (Monday–Friday, 5 AM–4 PM Pacific Time).
- Strong problem-solving skills with a customer-focused approach.
Preferred Qualifications
- Experience supporting U.S.-based customers.
- Experience with Salesforce Lightning CRM; familiarity with D365 is a plus.
- Background in IT within life sciences, biotech, or medical/laboratory environments.
- Knowledge of SQL Server and TCP/IP connections.
- Understanding of quality control (QC) principles and QC data management tools.
- Experience with OKTA, Citrix, ASTM/HL7, and Mirth Connect.
- Availability to work the later shift (7 AM–4 PM Pacific Time).
Why Gruve
At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.
Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.