Specialty Care Navigator, Eating Disorders

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the Clinical Director of the Eating Disorder Program, the Specialty Care Navigator – Eating Disorders will provide assessment, care coordination, and clinical support for members navigating eating disorder care. This remote role is part of the Care Navigation team and plays a critical role in delivering high-touch clinical support within our innovative specialty care vertical.

Schedule: Monday-Friday 9am-5pm PT, 9am-5p MT, or 9am-5pm CT.

What You’ll Be Doing

• Conduct telephonic screenings, brief interventions, and refer members to appropriate eating disorder treatment

• Apply active listening, psychoeducation, and motivational interviewing to support member goals

• Coordinate care plans and facilitate referrals within the Spring Health network

• Provide crisis management and safety planning as needed

• Maintain accurate and timely documentation within internal systems and EHR

• Collaborate with cross-functional teams (care support, provider ops, billing, etc.)

• Contribute to program development, team onboarding, and process improvements

What Success Looks Like

• Timely connection of members to appropriate care

• High care conversion rate and positive clinical outcomes

• Strong member satisfaction (CSAT) and engagement

• Consistent documentation and follow-up within required timeframes

• Effective collaboration across teams

Qualifications

Required

• Independently licensed mental health professional (LCSW, LMFT, LPC)

• 2+ years of experience working with eating disorders

• Proficiency with motivational interviewing, diagnostic assessment, and triage

• Knowledge of evidence-based treatments for ED (CBT-E, Family-Based Treatment)

• Strong communication, organizational, and tech skills

• Commitment to diversity and inclusion

Preferred

• Experience in program management or leadership

• Bilingual proficiency

• Willingness to work PST or MST hours

• Experience in working with adolescents
  

The target base salary range for this position is $33.33 - $42.31, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

• Employer sponsored 401(k) match of up to 2% for retirement planning

• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

• We offer competitive paid time off policies including vacation, sick leave and company holidays.

• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.

• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care

• Up to $1,000 Professional Development Reimbursement a year.

• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.